Senior Manager, Middleware .NET

This position is responsible for applying Software engineering knowledge to the day-to-day management of a team related to the software development and implementation of MyQ middleware software. The middleware consists of web services, databases, and APIs. The projects could consist of New Product Development, Productivity, Sustaining or Advanced Development projects. This individual will be expected to contribute to making the MyQ Software product, a best-in-class, competitive and interactive user experience. The ideal person will have the ability to solve complex software engineering problems, recognize gaps in process and recommend solutions.

This position is responsible for the planning of resources and project planning for software engineering projects within the line of business they are assigned. The manager will plan and track these projects to ensure they are completed on time with quality and done in accordance with the Software engineering’s community of practice, tools, methodologies, and processes. He or she will be responsible for estimating and coordinating technical effort based on product requirements and then adhering to those estimates.

This position is responsible for the recruiting, onboarding, retaining, scheduling and direct supervision of Software Engineer(s), Software Architect(s) or Software Supervisor(s). This position will be responsible for planning and tracking a financial budget.

Additionally, this position will establish and enforce guidelines, best practices, and provide technical leadership and conduct continuous improvement activities for middleware developers. This position will be responsible for managing and coordinating the activities of consultants both local and remote. This position requires frequent interactions with marketing, product ownership, scrum masters, strategic Lines of Businesses, and Engineering.

Essential Duties and Responsibilities:

• Responsible for the day-to-day management of on time, on budget and quality functional project

execution for one team to ensure system reliability

• Responsible for the functional plan, including resource effort, schedule estimate and cost, for new and active projects for one team

• Responsible for 18-month project forecasting for one team; accountable for direct reports project time accounting

• Responsible for the functional design approach and technical feasibility for multiple projects, with input from key technical personnel from a single team

• Ensure functional process compliance

• Maintain standards-based documentation across various architectural views (Conceptual, Logical and Physical) and tiers (Presentation, Business Logic and Storage)

• Responsible for meeting and monitoring key performance indicators (KPIs) for functional group

• Ensure Architectural principals and standards are clearly defined, documented, communicated and

maintained across project and product lifecycles

• Manage the code branching strategy and release process, including verification steps for any mobile application and websites during the development, to QA, to production steps

• Maintain and mature multi-platform continuous integration and continuous deployment processes and tools

• Lead continuous improvement initiatives within the functional area

• Execute 1–3-year technology roadmap projects

• Responsible for annual expense and capital budget planning and tracking for their team

• Monitor and create training plans for direct reports that improves the core competencies of the

functional area or business area

• Review and approve the functional deliverables, pull requests and Change Approval Board (CAB)

tickets for all direct reports

• Ensure design quality through participation in design reviews for projects supported by team; serve on Change Authorization Board as an alternate as needed

• Builds key cross functional relationships with other functional areas in operations and development

• Proactively collaborates with the End-to-End Software Architecture and back-end MyQ technical teams to maintain a best-in-class, branded and consumer facing connectivity product experience

• Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the

ISMS Document Library

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading

professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised:

• Motivate and lead a high-performance team by attracting, developing, engaging and retaining team

members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the

Chamberlain Group mission, vision and values.

Minimum Qualifications:

Education/Certifications:

• Bachelor’s degree in computer science, Computer Engineering, or related field; an additional 4 years of job-related experience can substitute for the bachelor's degree

• An advanced degree in directly applicable area of study may substitute for up to two (2) years of job-related experience

Experience:

• 7 years of job-related experience and 3 years of software development leadership experience

• Experience in middleware or backend IOT system development using C#, .NET, or Microsoft SQL

Server

• Experience in defining architectural specifications to create quality software

Knowledge, Skills, and Abilities:

• Ability to train a technical staff in functional area on functional subjects, process and tools

• Ability to create functional schedules and accurately estimate task completion time

• Able to adjust to multiple demands and shifting priorities and accepts responsibility for results of actions; selects leads, counsels and motivates team; ability to collect and analyze data to make timely decisions

• Ability to delegate tasks and appropriately apply situational management

• Ability to solve complex problems, recognizes gaps in process and recommends holistic solutions

• Understanding of Agile and Scrum development practices

• Needs basic understanding of continuous integration and continuous deployment concepts

• Proficient knowledge of C# and object-orientated design and development

• Proficient knowledge of .NET 4+ and the Microsoft Technology Platform

• Proficient knowledge of SQL Server and at least one ORM (e.g. Entity Framework)

• Proficient knowledge of MVC, WCF, LINQ and Web Forms

• Proficient knowledge of Internet protocols and web server communications, including TCP, UDP, Web Sockets, XMPP, etc.

• Proficient knowledge of communication interfaces such as REST, JSON, Web Services and XML, and AJAX

• Experience crafting and maintain UML based technical documentation such as sequence diagrams

Preferred Qualifications

Education/Certifications:

• Master’s degree in computer science, Computer Engineering, or related field

Experience:

• Experience with Atlassian tools JIRA and Confluence as a project administrator and user

• Experience in project management

Knowledge, Skills, and Abilities:

• Ability to run a Value Stream Mapping (VSM) event

• In depth knowledge of Agile development processes