Warehouse Associate

Hoffmann Brothers Job Post

At Hoffmann Brothers, we stand committed to our mission of Improving Life in Every Home our customers, our employees, and the communities in which we live and serve. For over 40 years, we have been an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis - and now in Nashville, TN since 2020! Recipient of multiple Top Workplace and industry awards across St. Louis and Nashville, we believe in taking the best care of our employees, and they will take the best care of our customers.

At Hoffmann Brothers, your career growth is important to us. Whether you are new to the trades wanting to take advantage of working alongside the field teams, or a career professional looking to cultivate your craft or leadership skills, we have a path for you! Some of our top Field Professionals started their careers helping support in the warehouse!

Key Responsibilities

Purchasing & Order Management

• Place on demand, and scheduled orders, and time-sensitive needs such as same-day requests.
• Monitor and follow up on outstanding, partially received, or pending purchase orders in Service Titan.
• Itemize and line out as many purchase orders as possible for better tracking and clarity.
• Proactively contact vendors to obtain missing part numbers and relay them to the Leadership Team for Service Titan updates.
• Daily review and ordering of Hoffmann consumable inventory to ensure adequate stock levels.
• Maintain inventory levels for kanban inventory system.
• Correctly receive and stage materials or equipment while following the Hoffmann Brothers standard operating procedures.

Warehouse & Equipment Oversight

• Oversee the check-in/check-out process for all warehouse tools and equipment.
• Verify the condition and completeness of all tools returned and maintain tool accountability.
• Conduct a weekly review of missing or checked-out tools (every Friday).
• Assist with electronic receiving of goods and materials.
• Assist with temporary heating and cooling equipment sign-outs.
• Serve as point of contact for trash service coordination.
• Notify Leadership Team of needed repairs or damage to warehouse equipment (e.g., forklift, scissor lift).
• Maintain clean working spaces.
• Maintain clean vehicle and adhere to Hoffmann Brothers fleet policies.

Communication & Support

• Answer incoming calls as the first point of contact, maintaining the highest answered call percentage.
• Provide outstanding customer service by responding to counter requests and supporting Field Pros over the phone.
• Provide assistance with support in the field if deliveries are needed along with additional support on jobs during installation.
• Assist with monitoring and maintaining the warehouse email inbox.
• Work closely with Internal Operations and Field Managers for job coordination.

Safety

• Must consider safety one's primary job, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of OSHA requirements.