Downsizing Specialist

Downsizing Specialist

Our exciting and growing business is looking for exceptional Downsizing Specialists to work with our clients throughout the Triangle area. Downsizing Specialists assist in creating a compassionate, efficient, and positive experience for each of our customers.

The Downsizers is the leading full-service move management team in the Triangle, specializing in serving the senior community and individuals in transition.

We proudly serve the entire Triangle region (including Raleigh, Durham, Chapel Hill, Cary, Apex, Wake Forest, Morrisville, Holly Springs, Hillsborough, Fuquay-Varina, and surrounding areas). The Downsizers work in private homes, apartment complexes and senior communities.

Many of our projects are physically demanding and occur under tight deadlines. Some projects take place under emotional and challenging situations. Candidates need to be adaptable and compassionate.

The Downsizing Specialist will support the Project Manager and Team Lead, as well as work with a team of other Specialists through completion of the project. This will include all facets of move management services (including sorting, packing, unpacking, donations and consignment assistance, overseeing junk haulers, and organizing personal items as well as loading and unloading of company vans).

We value our team and encourage opportunities for advancement as we continue to grow. If you're looking for a fulfilling, unique, and fast-paced job, The Downsizers could be for you. If you are seeking daily work that is highly active, want to make a difference in the lives of our senior population, and want to "see" your work come full circle through project completion, The Downsizers could be for you. Join a company where compassion and customer service are a priority and each project is unique!

Through our proprietary system, PLAN - SORT - PACK - SETTLE, our team works with a variety of client projects and situations to help the emotional and physical challenges of sorting through memories, downsizing, moving, liquidating belongings, and working with family members throughout the entire process.

Job Description

The Downsizing Specialist supports the accurate and compassionate execution of client downsizing and relocation projects. This role exists to provide hands-on service that helps clients navigate complex and often emotional transitions with care, professionalism, and attention to detail.

Working closely with the Downsizing Manager and Team Lead, the Downsizing Specialist follows customized Move Plans and timelines, supports on-site execution, and represents The Downsizers' values in every client interaction.

Core Accountabilities

• Project Preparation & Execution
• Client Service & Decision Support
• Packing, Moving & Settling Support
• Logistics, Vehicles & Physical Support
• Systems, Communication & Feedback
• Training, Culture & Team Participation

Qualifications

Skills & Experience Required

• Strong interest in working with and supporting older adults and individuals in transition
• Excellent attention to detail and strong critical-thinking skills
• Clear verbal and written communication skills
• Strong interpersonal skills and ability to work with diverse personalities
• Ability to multitask and adapt in a fast-paced environment
• Comfortable using technology and internal tools
• Team-oriented, teachable, adaptable, and collaborative

Education Requirements

• High school diploma required
• Bachelor's degree preferred

Working Style & Expectations

• Compassionate, patient, and client-focused
• Reliable, accountable, and solutions-oriented
• Flexible and willing to support team needs
• Comfortable performing hands-on, physical work

Availability & Physical Requirements

• Ability to work 3 or more days per week for six or more hours per day
• Ability to lift up to 35 pounds and perform physical work during shifts
• Valid driver's license and comfort driving company vehicles

Employment is contingent upon the successful completion of a background check.

Additional Information

Benefits

• Medical, Dental, and Vision Benefits offered to employees that average 30+ hours per week
• 401(k) Plan
• Paid training
• Paid Overtime
• Paid Volunteer Opportunity towards Community Service
• With advance planning, you can easily take vacations as needed or time off to be with your family.
• Mileage Reimbursement for client projects
• Access to Trade Discounts
• Hourly Rate: $19/hour (advancement opportunities with rate increases are available with time and experience)