Enterprise Account Director

LHH is seeking an Enterprise Account Director for a well-established global logistics and supply chain organization. This leadership role is responsible for driving customer satisfaction, retention, and long-term growth through strategic account management, cross-functional collaboration, and data-driven decision-making. The anticipated salary for this role is between $100,000 and $130,000 a year.

Responsibilities:

• Lead, mentor, and develop a team of Customer Success and Account Management professionals to achieve performance goals and deliver outstanding customer service.
• Manage relationships with strategic, high-value customer accounts, serving as the primary point of contact and trusted advisor.
• Develop proactive account strategies to increase customer engagement, identify growth opportunities, and mitigate potential risks.
• Monitor account performance, inventory trends, and service metrics to anticipate customer needs and resolve issues before they escalate.
• Train customers on online ordering platforms, inventory management tools, reporting capabilities, and related resources.
• Partner with operations, purchasing, and other internal teams to improve processes, streamline communication, and enhance the overall customer experience.
• Advocate for customer needs by communicating feedback and recommending process improvements across the organization.
• Support forecasting efforts by analyzing customer usage patterns and collaborating with internal teams to optimize inventory planning.
• Present business insights and performance metrics during customer meetings and quarterly business reviews, translating data into meaningful recommendations.
• Assist with contract negotiations, renewals, and customer retention initiatives to foster long-term partnerships.
• Handle customer escalations professionally and drive timely, effective resolutions.

Skills and Qualifications:

• Bachelor's degree in Business, Supply Chain Management, or a related discipline is preferred. Candidates with a combination of relevant education and significant professional experience will also be considered.
• At least five years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role, preferably within logistics, distribution, or supply chain.
• Leadership experience with a proven ability to coach, mentor, and develop teams.
• Strong analytical skills with the ability to interpret business data and provide strategic recommendations. Experience with Power BI or other business intelligence tools is a plus.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office Suite and other business software applications.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining exceptional customer service.
• Strong organizational, problem-solving, and project management skills.
• Ability to work independently and collaboratively.

Benefits:

• Medical, dental, and vision
• Life Insurance, STD, LTD
• 401(k) match up to 6%, fully vested
• PTO: First year—5 vacation days + 5 sick days; after first year—10 vacation days + 5 sick days
• On-site gym
• Employee wellness initiatives and additional voluntary benefits
• Hybrid flexibility: Up to 8 work-from-home days per month after 90 days.
• Paid Sick Leave where applicable by State Law

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance