Fuel & Retail Systems Technician

Job Title

On-site Maintenance Technician

Job Description

Yesway, Inc. ("Yesway" or the "Company"), is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas. With 450 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic foodservice offerings, diverse grocery selections, and private-label products, including Allsup's deep-fried burrito. Through strategic acquisitions, new store developments, and a commitment to customer satisfaction, Yesway continues to solidify its position as one of the leading convenience retailers in the United States.

Position Responsibilities

• On-site maintenance and repair of IT, Fueling, Cash Safe, and POS systems.
• Troubleshoot and repair fuel dispensing equipment (such as: Fuel dispenser, ATG, STP, and other fueling system related equipment)
• Troubleshoot and repair of electronic components and POS systems
• Analyze electrical and mechanical problems and repair as needed
• Independently travel to reach store locations, including drives of 4 hours or more per day.
• Participate in 24/7 on-call support rotation which could include nights, weekends, holidays, and overtime as needed.
• Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network.
• Resolve basic to complex retail site systems issues spanning multiple hardware and software environments in an expedient manner.
• Lead in projects related to hardware and software releases and rollouts, including store migrations.
• Test fixes to ensure the problem has been adequately resolved.
• Perform work in a manner to minimize impact on stores and users resulting from maintenance or project-related activities.
• Diagnose and make repairs to the overall circuitry of fuel dispenser such as circuit boards, card readers, and keypads.
• Basic knowledge of various Tank Gauges required
• Be able to maintain good working relationships with store personnel and vendors and be a team player.

Qualifications

• High School diploma plus 3-5 years of related experience.
• POS certification, or willingness to obtain in a timeframe determined by Management examples include VASC, Wayne, Passport, Gilbarco, Tidel.
• Experience pulling low volt cabling, terminating CAT3, CAT5, Coax, CCTV and alarm cabling, mounting faceplates, Punch-downs, labeling, closet or rack builds, patch panels and handling other equipment as needed is required.
• Experience using multi-meters and toners to test low volt cabling continuity, connectivity, voltage presences and voltage at the outlet.
• Ability to read network documents and diagrams, user manuals, and attention to detail of the assigned scope of work.
• Proven knowledge of Windows operating systems, PCs, printers, networking hardware and protocols, and other hardware, such as hard drives, video cards, cabling, routers, and hubs.
• Experience using productivity software (MS Office and remote support tools).
• Proven ability to lead and train 3rd-party contractors.
• High level of personal accountability with the proven ability to manage time workload effectively and work well in a team environment.

Preferred Skills and Competencies

• Strong verbal communication, interpersonal, and customer service skills.
• Good analytical and problem-solving abilities.
• General electrical knowledge preferred.
• Ability to lift and transport objects weighing less than fifty pounds, such as computers and peripherals.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components; the position requires the use of hand tools and power tools such as a drill.
• Valid, current driver license and the ability to meet driver approval standards for being an insured driver.
• Prior experience with Passport and Commander POS, credit processing, and other convenience store tech experience preferred.
• Experience with POS diagnostics and repair which includes loading/reloading various software versions.
• Experience with Wayne/Gilbarco Dispensers and related Equipment.
• Wayne/Gilbarco and/or Verifone Certifications a plus but willing to help attain for the right individual.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life Insurance
• Health Savings Account
• Flexible Savings Account
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program
• 401K with Company Match
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Voluntary Supplemental
  • Life Insurance
  • Disability
  • Critical Illness
  • Hospital Indemnity
  • Accident Coverage
  • Pet Care Plan
  • Legal Insurance

(This role will predominantly support retail store locations in the surrounding Wichita Falls, Texas and Southwest Oklahoma areas.)

Yesway is proud to be an Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.