Networking Senior Analyst - Smart Hands Support

Job Title Networking Senior Analyst – Smart Hands Support Location Yonkers, New York, United States (On‑site) Responsibilities Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps). Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets. Perform routine equipment maintenance, hardware upgrades, and emergency repairs. Power cycle and set up console access, replace modules and disks/power as directed by remote teams. Document work performed, maintain service logs, and update appropriate systems. Respond to ticketing system, update tickets to track information and maintain SLAs. Support inventory management, shipping/receiving, and site readiness tasks. Respond to emergency situations and participate in rotating on‑call schedules. Follow safety protocols and adhere to operational procedures and change management policies. Required Qualifications 1+ years of hands‑on IT/network support or server infrastructure experience. Additional Skills High school diploma or trade school training or relevant experience. Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations. Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure. Experience with Visio, testing tools, and interpreting floor plans. Strong written and verbal communication skills. Able to lift 50 lbs., climb ladders, and perform physically demanding tasks. Reliable transportation and a clean, insurable driving record. Fully vaccinated for COVID‑19 and flu (as required for hospital access). CompTIA A+, Network+, or Cisco certifications (CCNA, etc.). Basic console access and configuration knowledge. Familiarity with structured cabling (copper/fiber) and environmental monitoring tools. Experience with ServiceNow or similar ticketing/change management systems. Strong time management, detail‑oriented, and self‑motivated work habits. Availability for shift work, weekends, holidays, and emergency callouts. Compensation and Benefits Compensation range: $78,240 – $117,360 (US locations, varies by location, experience, technical skills). The role is on‑site in Yonkers, New York. Benefits include medical, dental, vision insurance with employer contribution, flexible spending or health savings account, life and AD&D insurance, short‑ and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) plan with company match, and other voluntary or legally required benefits. EEO Statement NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr NTT DATA North America