Front Desk Operator

Job Description

Job Description

Job Post Summary

Position: Front Desk Operator
Date Posted: August 1, 2024
Pay: From $18.00 per hour
Job Type: Full-time
Work Location: In person

Job Description

SmileWorks Children’s Dentistry & Orthodontics is seeking an energetic, compassionate, and detail-oriented Front Desk Operator to join our growing team. This role is ideal for a professional who enjoys working with children and families and thrives in a fast-paced dental environment.

As the first point of contact for our patients, you will play a critical role in shaping the SmileWorks experience. We are looking for someone with strong operational awareness, excellent communication skills, and prior experience in a dental, orthodontic, or pediatric practice.

At SmileWorks, we are committed to delivering exceptional care and service. If you are enthusiastic, patient-focused, and motivated to grow with a high-performing practice, we would love to meet you.

What SmileWorks Offers

• Competitive base pay

• Performance-based bonus programs (role-specific)

• Growth and advancement opportunities

• Comprehensive benefits package, including:
  • Health insurance

  • In-house dental program

  • Paid time off (PTO)

  • Holiday pay

  • 401(k) with matching

  • Direct deposit

  • Employee discounts

Key Responsibilities

• Serve as the welcoming first point of contact for patients and families

• Deliver exceptional customer service in person and over the phone

• Support efficient front-office operations to meet performance goals

• Demonstrate strong teamwork and leadership skills

• Accurately implement and follow office policies, procedures, and directives

• Assist in maintaining a smooth, organized, and patient-centered office flow

Qualifications & Requirements

• Proven track record of excellent customer service

• Minimum of 2 years of experience in a fast-paced dental office (preferred)

• Experience in group dental, orthodontic, or pediatric practices preferred

• Knowledge of dental insurance plans and verification processes

• Strong communication, organization, and multitasking skills

Schedule

• 8-hour shifts

• Monday through Friday