Customer Service Specialist

Job Title The purpose of this job is to expedite orders to cash by reviewing and entering sales orders, responding to customer inquiries in a knowledgeable and timely manner, and maintaining department records and files. Specific duties, activities, and responsibilities include but are not limited to: Receive, review, and enter sales orders based on customer purchase orders. Provide information to customers in regard to the delivery, pricing, and status of their orders. Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer. Compose correspondence on a variety of subjects to respond to customer inquiries, complaints, or quotations following procedures and approved practices. Answer inquiries by telephone, email, or facsimile on a variety of subjects. Maintain filing records of customer's purchase orders, along with any documentation regarding the communication of the status and pricing of the orders. Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant. Inform the sales team about customer inquiries and issues that may need the attention of the marketing group. Prepare sales orders reports and advise management of the problems or issues pertaining to customers. Follow up on past due orders and report to management of the status. Compile information for quotations on basic, routine orders. Maintain record of all contracts pertaining to the Customer Service Representative accounts, meeting ISO guidelines. Use Pump Tracking System (applicable to Pump Shops) for inventory control, part history tracking, and analysis reporting. Prepare and mail invoices to customer (duties vary depending on location). Utilize EIP System to submit electronic invoices to customer (duties vary depending on location). Ensure the protection of company confidential information. Comply with and ensure department compliance with Company health, safety, and environmental policies. Comply with all applicable U.S. export control and security regulations. Other duties as required. EHS Requirements: Complete all work in a safe manner and follow all safety requirements consistent with supporting the company's TRIR goals. Follow all environmental requirements consistent with supporting the company's environmental performance goals. Complete, and actively participate in all the company's safety training requirements. Position Requirements: Education/Training: Associates Degree or the equivalent; or High School diploma or General Education Degree (GED) plus 1 year of Customer Service experience. Experience: 3 year of customer service and materials experience preferred. Knowledge/Skills: Must be PC literate (Microsoft Excel, Word, and Email). Must have excellent interpersonal and communication skills. Physical/Mental Requirements: Must be able to sit for extended periods of time; a minimum of 2 hours. Must be able to maneuver to all areas of the office. Must be able to lift up and carry up to 20 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, facsimile machine, and photo copier. Must be able to work at a fast pace. Must be able to simultaneously manage several objectives, and reassign priorities. Must be able to tolerate changing priorities, and complete assignments despite frequent interruptions. Must be able to read, write, speak, and understand English. Must be able to respond to visual and aural cues. Must be able to drive an automobile. Work Environment: Work environment is typically considered in an office environment located on-site, within an ELS location during normal or extended business hours. Work environment may also include customer site & meeting venues, or to other location as required.