Table Games Supervisor

S UMMARY: The Pit Supervisor is responsible for the overall supervision of the Dealers during his/her assigned shift. The Pit Supervisor ensures the all guests receive service as outlined in the Hospitality Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Monitors staff performance, ensuring adherence to all Casino policies and procedures as well as internal controls. 2. Maintains constant awareness of table game activity and enforces policy and procedures for all Table Games. 3. Assists in the development of all departmental programs and special events. 4. Analyze customer play, cheating, scams, card counters, collusion and unusual or suspicious variations of play. 5. Ensures adequate staffing levels through scheduling. 6. Knowledgeable of local, federal and state gaming regulations as well as Running Creek Casino internal controls, policies and procedures. 7. Assists the Gaming Shift Manager and Table Games Manager to resolve guest complaints in a prompt and courteous manner. 8. Ensures all guests are satisfied with their experience at the Running Creek Casino. 9. Assists the Table Games Manager with retaining, promoting, performance evaluations, training, and disciplining employees with the concurrence of the Gaming Operations Manager, Operations Director, General Manager and Human Resources Director. 10. Must adhere to the safety rules and regulations of the Running Creek Casino and of the Table Games Department. KNOWLEDGE A ND C ERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: • At least 21 years of age • High School Diploma or GED • 2 years Table Games experience, with at least 1 year as a Pit Boss or Pit Supervisor OR AND • Excellent knowledge of Title 31 compliance • Excellent knowledge of all Table Games Preferred: • Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations Skills Required: • Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency) • Strong organizational skills • Excellent written communication skills • Excellent verbal and interpersonal communication skills • Accurate and detail-oriented • Excellent problem solving skills • Strong Basic Math skills (addition, subtraction, multiplication and division, ability to demonstrate proficiency) • Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery Abilities Required: • Ability to maintain high confidentiality • Ability to independently manage multiple tasks in a professional manner • Ability to work independently with minimal supervision • Ability to maintain a professional demeanor • Ability to assume position of dealer when needed