Planet Fitness Member Service & Sanitation

Job Description

Job Description

Benefits:

• Employee discounts
• Free uniforms
• Bonus based on performance
• Opportunity for advancement

At Planet Fitness: our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It means being part of a brand that you can be proud of!

Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities: Hybrid-Front desk & clean team

About the Role:

As a Hybrid Front Desk associate, you will be responsible for providing Excellent customer service to Planet Fitness members, prospective members and guests while ensuring the club and locker rooms are clean & maintained!

Daily responsibilities for PF staff include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities & communal spaces.
• Clean restrooms and sanitized locker room by following the routine cleaning list.
• Frequently perform a walk of all club areas; quickly re-racking weights, picking up trash & refilling cleanliness station.
• Promptly address/report maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Physical Demands of the Front Desk Associate:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to or over 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.