Laboratory Technician

Benchtop Support Specialist

Bothell, WA 98021

Pay Rate: $31.61/hr

Duration: 12 Months

Schedule: 100% Onsite | Shift-Based Role

Position Summary

We are looking for a hands-on IT and laboratory support professional to provide technical support for benchtop instruments, laboratory systems, workstations, and applications within a regulated pharmaceutical/biotech environment. This role will support manufacturing, laboratory, and quality operations by ensuring systems remain secure, compliant, and operational.

The ideal candidate will have strong troubleshooting skills, experience supporting Windows-based environments, and familiarity with GMP/GxP compliance requirements.

Work Schedule

• 40 hours per week
• Initial training schedule: 8:00 AM – 4:00 PM
• After approximately one month: 11:00 AM – 7:00 PM
• Final long-term shift: 3:00 PM – 11:00 PM

Key Responsibilities

• Provide technical support for laboratory instruments, benchtop systems, PCs, printers, and associated applications
• Troubleshoot hardware, software, connectivity, and system performance issues
• Support Windows workstations, servers, and network connectivity in regulated environments
• Perform software installations, upgrades, patching, and system maintenance activities
• Manage incidents, service requests, and documentation through ticketing systems
• Collaborate with lab users, manufacturing teams, QA, and IT groups to resolve issues efficiently
• Ensure compliance with GMP/GxP standards, data integrity practices, and company SOPs
• Assist with system backups, recovery activities, cybersecurity compliance, and access management
• Support validation, audit readiness, and change control activities
• Participate in project implementations, equipment onboarding, and system lifecycle support

Required Skills

• Strong technical troubleshooting and IT support experience
• Experience supporting lab/benchtop instruments or scientific applications
• Knowledge of Windows operating systems, networking, and system administration
• Familiarity with GMP/GxP regulated environments and data integrity principles
• Experience with ticketing systems such as ServiceNow or other ITSM tools
• Understanding of cybersecurity, backups, access control, and patch management
• Excellent communication and cross-functional collaboration skills

Preferred Qualifications

• Experience in pharmaceutical, biotech, or life sciences environments
• Exposure to laboratory systems such as LIMS, Empower, or chromatography software
• Knowledge of system validation and compliance documentation
• Associate’s or Bachelor’s degree in IT, Computer Science, Engineering, or related field