Branch Operations Coordinator La Cienega Corridor District

Branch Operations Coordinator

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About This Role:

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate team to achieve full potential and meet established business objectives

Required Qualifications:

• 1+ year of customer service and issue resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

Posting Location:

• Baldwin Hills Main - 3649 Stocker Street, Los Angeles, CA 90008
• Beverly Hills Main - 433 N. Camden Dr., Beverly Hills, CA 90210
• Crenshaw Slauson - 3290 W. Slauson Ave., Los Angeles, CA 90043
• Cumulus - 3321 S. La Cienega Blvd, Ste B, Los Angeles, CA 90016
• Fox Hills - 5899 Green Valley Circle, Culver City CA 90230
• Inglewood - 400 S. Market Street, Inglewood, CA 90302
• Palms - 11116 Palms Blvd., Los Angeles, CA 90034
• Pico Swall Drive - 8901 W. Pico Blvd., Los Angeles, CA 90035
• Rancho Park - 10789 W. Pico Blvd., Los Angeles, CA 90064
• Westchester - 8814 S. Sepulveda Ave., Westchester, CA 90045
• West Hollywood - 8571 Santa Monica Blvd., West Hollywood, CA 90069
• Wilshire Crescent - 9354 Wilshire Blvd., Beverly Hills, CA 90212
• Wilshire Westwood - 10920 Wilshire Blvd., Los Angeles, CA 90024
• Culver City Pavilions -11030 Jefferson Blvd., Culver City, CA 90230

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

*Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$23.00 - $30.25

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.