Digital Governance and Policy Intern

Digital Governance and Policy Intern (260001IF) An Official website of the Commonwealth of Massachusetts The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About Mass Digital: The Massachusetts Digital Service, a division of EOTSS, partners with organizations across state government to transform how residents, visitors, businesses, and government agencies interact with the Commonwealth. Our mission is to design and deliver accessible/inclusive, seamless, effective, and secure digitally enabled end-to-end experiences that adapt to a person’s needs, so that every time they engage with any part of their government, they’re getting the most and best of the Commonwealth. Our team strives to grow an actionable understanding of the people we serve, design & deliver transformative experiences and solutions, and accelerate human-centered innovation across the Commonwealth of Massachusetts government. We’re committed to inclusive, iterative human-centered design—guided by continuous experience research engagements with a diverse and representative set of Massachusetts government constituents. In this internship you’ll support key initiatives in the Commonwealth Digital Roadmap. We strive to create a culture of belonging in Mass Digital. We are committed to building a workforce that reflects the diversity of the Commonwealth and to celebrating our differences. All applicants and employees drawn to serve our mission will enjoy equal opportunity and fair treatment. We will recruit, hire, compensate, train and promote without regard to race, color, gender (identity and expression), sex, sexual orientation, creed, religion, national or ethnic origin, age, disability status, veteran’s status, or anything else that describes your identity as a human being. About the role Are you interested in ensuring that all the sites that we deliver adhere to our policies and standards to provide the best, consistent experience for our constituents? We’re looking for a well‑organized and purpose‑driven Digital Governance and Policy (DiGov) Intern to join our Digital Governance team at the Massachusetts Digital Service (Mass Digital). You’ll collaborate with our agency partners and the digital governance team to accelerate the work and impact to deliver governed sites quickly and compliant. As a Digital Governance and Policy Intern, you have a strong and an understanding of the need for standards to ensure our constituents’ experience and outcomes are consistent and trusted when engaging with government services. This position is a full‑time internship. The work schedule for this position is Monday through Friday, 9:00 AM to 5:00 PM EST, in a remote hybrid arrangement with 4‑8 days per month spent at the primary work location: One Ashburton Place, Boston, Massachusetts 02108 . Applicants should be located within reasonable commuting distance from the primary work location. The duration of this summer internship is from Monday, June 1 st through Friday, August 7 th, 2026. Duties and Responsibilities Work with the director of digital governance and analyst to plan and execute governance plans Contribute to the analysis of sites that need to be deployed to mass.gov, ensuring accurate and up‑to‑date information on the status of each site, and follow up on missing information Participate and contribute to upcoming initiatives Assist with the Trust Center site development Contribute to the development of the Trust Center with the Mass.gov CMS Support drafting a layered Privacy Statement, taking direction from the director of DiGov With guidance from the Director and business analyst for Digital Governance, refresh Domain policy public content, include new touch points and requirements Assist with maintaining and updating the TSS‑DiGov SharePoint site Assist with maintaining and updating data across trackers and asset catalog Ability to clean, analyze, and add information to our digital catalog Preferred Knowledge, Skills, and Abilities Interest in government tech/government service Interest in digital governance and standards to minimize risk and provide trusted sites to constituents Managing and creating CMS (content management) and publishing content Proficiency in SharePoint – contribute to maintaining the TSS‑DiGov site with content updates ServiceNow or a customer service platform—look up tickets, respond to questions, and help maintain data hygiene Intermediate to Advanced Excel—power query experience is a bonus—setting up power query to assist with improving the trackers as we consolidate into a single source of truth Analytical skills and a logical approach to data analysis and processes High school diploma and either some college education or other relevant experience Strong verbal and written communication skills Be collaborative and inclusive when taking part in projects Qualifications First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. EEO Statement We are an Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they do not meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Contact If you have Diversity, Affimative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Emily Hartmann - View phone number on click.appcast.io Job Details Primary Location: Boston, Massachusetts Job: Information Systems and Technology Agency: Executive Office of Technology Services and Security Schedule: Full‑time Shift: Day Job Posting: Feb 27, 2026, 3:12:28 PM Number of Openings: 1 Salary: $22.00 - $22.00 Hourly Bargaining Unit: Non Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes #J-18808-Ljbffr Commonwealth of Massachusetts