General Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

We are seeking a highly motivated and sales‑driven leader to serve as General Manager. Reporting to the District Sales Manager, the General Manager must be passionate about sales and dedicated to helping members achieve their health and wellness goals. In this role you will improve sales, refine processes, and develop a team of leaders to do the same. You and your team will create connections with prospective members, facilitate their membership journey, and ensure their success.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Manage profit and loss, drive sales, develop and lead the team, deliver an outstanding member experience, ensure compliance, and make key decisions on‑site.
• Hire, train, schedule, and supervise staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign‑ups.
• Provide constructive feedback to staff on their performance, using clear and specific language to highlight strengths and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing.
• Excellent relationship‑building and influencing skills with people at all levels and functions.
• Strong detail orientation, systematic and thorough approach to problem solving, and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Embrace our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move around club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.
• Ability to routinely bend and lift more than 40 lbs.

California Pay Range: $75,000—$90,001 USD

Benefits

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EōS Fitness participates in the government eVerify program.