Medical Assistant

Medical Assistant

Medical Assistants are essential members of the care team. They provide clinical support to both patients and providers to ensure that the patient's health care needs are addressed, while also contributing to the smooth operation of the clinic by facilitating patient flow.

Responsibilities:

1. Actively and efficiently manage the flow of patients through the clinic:

2. Pre-visit chart medical record preparation and information gathering to optimize the visit. 3. Participate in team huddles and team meetings.

4. Follows special scheduling guidelines such as scheduling for diagnostic testing, etc. 5. Room patients:

6. Assist providers with medical histories

7. Appropriate documentation in the electronic health record to include completion of Health Maintenance

8. Updates preferred pharmacy, verifies allergies, and performs medication updates 9. Check routine vital signs and point of care testing (based on patient's reason for visit, age and diagnosis

10. Perform screening questionnaires and pain score, as needed

11. Actively communicates with patients to set expectations, e.g., wait times, what to expect during visit.

12. Provides clear and timely observations to providers regarding patient issues.

13. Manages room cleaning, stocking, set-up, and turnover.

14. Assists providers with clinical procedures.

15. Performs laboratory responsibilities as needed (including phlebotomy)

16. Performs venipuncture

17. Assists with other clinical procedures per protocol/tasks delegated to facility care of patient 18. Enters and/or releases orders per standing order policy

19. Delivers After Visit Summary to patient and communicates instructions

20. Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope

21. Completes paperwork for patients that requires data extraction (ex. health care proxy info, screening forms, etc.)

22. Performs daily quality control checks on medical equipment as needed

23. Participate in process improvement initiatives, including regulatory audits.

24. Participate in staff meetings, MA meetings and continuing education sessions.

25. Assist co-workers in their duties within the limitations of training and scope of practice

26. Performs other related duties as assigned or directed.

Organizational Duties and Responsibilities

1. Is responsible for creating a respectful environment for our patients and ourselves. 2. Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability.

3. Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers.

4. Adheres to dress code; appearance is neat and clean.

5. Completes annual educational requirements and in-service training as required. 6. Wears identification while on duty.

7. Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences. 8. Attends meetings and participates in committees as required.

This job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position.

MINIMUM QUALIFICATIONS : Other information:

Education/Training: High School Diploma; graduate from an accredited medical assistant program or completion of an approved certified medical assistant training program preferred.

Licensure: N/A

Certifications: Medical Assisting Certificate preferred, BLS

Linguistic Capabilities: Knowledge of a second language preferred

Work Experience: One year of previous experience as a medical assistant, or

currently enrolled in a nursing program and have completed two cycles of clinical rotation, or equivalent experience as determined by the CNO or designee.

Physical Skills:

Sufficient mobility to negotiate physical plant.

Strength and endurance sufficient enough to perform physically for long periods of time without sitting; may include walking, lifting 25#, bending, twisting, standing, sitting, reaching, stair-climbing and descending.

Physical dexterity and psychomotor skills to respond adequately and appropriately to routine and emergent patient care needs in an ambulatory setting.

Visual and auditory capabilities sufficient to read information and respond to patient care needs. Ability to work in a computerized environment that includes prolonged sitting, keyboard, monitor and use of mouse.

Mental Skills:

Ability to work in a demanding, busy and stressful environment.

Must be able to read, write and communicate in a clear and concise manner.

Understanding of basic medical terminology.

Demonstrates personal flexibility.

Ability to prioritize competing responsibilities while under pressure.

Demonstrate interpersonal skills needed to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients.

Demonstrates interpersonal skills necessary to provide respectful, culturally, and age appropriate communication with patients, staff, family, visitors and others.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.