Installation Technician

Installation Technician

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

Join our dynamic team as an Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers.

What You'll Be Doing:

• Takes daily direction from the Installation Supervisor or Operations Services Manager
• Perform service, maintenance, modifications and installation at customer healthcare sites, with minimal supervision
• Provide on-site customer repairs; responsible for delivering both timely and effective repairs
• Diagnose cause of system malfunctions to prevent additional problems
• Follow procedures for testing equipment and perform preventive maintenance activities, adhering to all quality assurance testing plans
• Coordinates modification and maintenance activities to prevent interruptions in operations
• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated, and escalated as necessary
• Prepares and provides reports as requested on system issues and projects
• Collaborates and communicates effectively with sales, co-workers, other departments, and customers
• Dedicated to providing excellent customer service; develop and maintain strong and effective relationships with various levels of customers
• Manage company assets which may include company vehicle, cell phone, computer, tools, inventory parts, etc.
• Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations

What You Bring:

• Strong work ethic; reliable, shows up on time, and puts in the work without needing to be micromanaged
• Genuine willingness to learn hands-on trade skills on the job
• Ability to take direction from and work well with teammates on-site
• Prior technical or trade experience is a plus, but not required; we care more about work ethic and willingness to learn than a resume
• Proficient use of tools and service test equipment
• Comfortable working side-by-side in a two-person team, depending on your partner and being depended on this is not a solo role
• Ability to operate in customer locations with minimal supervision
• Ability to respond to common inquiries or complaints from customers
• Ability to communicate effectively to customers, employees and management
• Genuine willingness to travel extensively typically 2-3 weeks at a time, living out of hotels, with early mornings and long physical days; this is a major lifestyle commitment, not occasional travel
• Ability and willingness to work different shifts as business needs dictate
• Valid driver's license and good driving record over the last 3 years

Physical Requirements:

• Frequently climbing and working from ladders, including in ceilings, ductwork, and other overhead or tight spaces
• Lifting and carrying up to 50 lbs of tools, cable, and equipment
• Standing, kneeling, crouching, and reaching overhead for extended periods during a shift
• Working in active construction environments alongside general contractors, including exposure to noise, dust, and uneven surfaces
• Sustaining extended travel schedules, typically 2-3 weeks at a time, including nights away from home

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• This position is offering a pay rate of $18.00-$22.00 per hour

Perks & Benefits We Offer:

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hardon your schedule
• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000's list of Fastest Growing Companies (2023).

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.