Technical Manager, Water Systems

Job Description Job Description SCOPE
Water Systems Technical Manager has a responsibility to oversee and support the Java House Peel & Pour water systems business. This position requires a multi-skilled hands-on manager that understands inventory management, customer service, and light maintenance with high regards to 5S and organizational adherence.
KEY RESPONSIBILITIES
Manage water systems including but not limited to coordinating new vendor and item setup and overseeing equipment, parts, and accessories inventory orders.
Coordinate with DSR and customer for installation, service, and preventive maintenance on water systems equipment.
Provide local installation and maintenance at customer site if needed.
Work with third party installation contractors to ensure standardized installation and repair practices.
Provide technical support to customers for water systems questions and inquiries, including but not limited to phone, online and onsite.
Troubleshoot, rebuild, and perform general maintenance on water systems equipment.
Coordinate any in-depth maintenance that is required for water systems equipment.
Maintain any onsite parts inventory for rebuild and general maintenance.
Other duties as assigned.
QUALIFICATIONS
Degree in business and/or equivalent technical degree and/or experience.
3-5 years of management experience with a focus on customer service.
Strong computer skills including but not limited to Word, Excel, PowerPoint.
Must be able to travel, hold a valid drivers license and US Passport.
Power Industrial truck certification or ability to obtain.
Must have ability to effectively communicate in English both written and verbally .
Must work well in a team environment and have strong communication skills.
Must have strong critical thinking and technical troubleshooting abilities.
Must have general working knowledge of basic hand tools and related maintenance applications.
High sense of urgency and customer support
PHYSICAL DEMANDS
The ability to work in conditions typically found in industrial manufacturing include high humidity and extreme temperatures.
Ability to balance, reach and grasp while climbing on a step stool and/or ladder.
Ability to exert up to 15-60 pounds occasionally, 20 pounds of force frequently and 10 pounds of force constantly in order to lift and move product.
Ability to crouch, grasp, and lift products above shoulders in order to lift products from the floor properly.
Must possess visual acuity to document company records.
Ability to work seated using a computer and phone and/or be on feet while performing job responsibilities.