Senior Business Operations Specialist - Consumer Lifecycle Screening and Due Diligence Operatio[...]

Senior Business Operations Specialist - Consumer Lifecycle Screening and Due Diligence Operations Business Operations · Sweden · Full-time · kr50,187 SEK - kr62,955 SEK About the position You will own the operational performance and continuous improvement of Klarna’s lifecycle risk processes, with a focus on automated Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD). Acting as the central point of coordination, you will ensure processes run reliably, serve as the first line of response for operational issues, and collaborate closely with Product, Tech, and external partners to resolve them effectively. You will monitor performance against SLAs, oversee vendor delivery quality, and maintain hands‑on expertise by periodically working high‑risk and PEP cases to ensure readiness during volume changes or disruptions. You will conduct customer risk reviews, maintain and improve SOPs, and support audit and regulatory requirements while staying aligned with evolving AML/CTF standards. In parallel, you will leverage AI and new technologies to identify inefficiencies, improve decision-making, and drive scalable, high‑quality process improvements. Who you are 3-5 years of experience in KYC, due diligence, or PEP screening operations preferably within fintech or banking Strong understanding of customer lifecycle processes and AML/CTF regulatory requirements Experience working with automated workflows and ability to identify and resolve operational issues Familiarity with KYC and AML tools such as case management systems, risk rating platforms, and PEP databases (e.g., WorldCheck, Dow Jones) Proven ability to analyse processes, identify inefficiencies, and drive improvements Strong analytical and communication skills with the ability to document clearly and elevate effectively Ability to take ownership, work independently, and manage multiple priorities in a fast‑paced environment Awesome to have Relevant certification such as ICA, CAMS, or equivalent Experience supporting audits or regulatory examinations Experience working with outsourced vendors or partner operations Exposure to process documentation and SOP ownership Interest in leveraging new technologies, including AI, to improve operational efficiency #J-18808-Ljbffr PLP Group