Junior Site Reliability Engineering Supervisor - Federal (Remote)

Junior Site Reliability Engineering Supervisor – Federal (Remote) Join to apply for the Junior Site Reliability Engineering Supervisor – Federal (Remote) role at Jobright.ai Junior Site Reliability Engineering Supervisor – Federal (Remote) 3 days ago Be among the first 25 applicants Join to apply for the Junior Site Reliability Engineering Supervisor – Federal (Remote) role at Jobright.ai Get AI-powered advice on this job and more exclusive features. ServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Supervisor for their Site Reliability Engineering team focused on federal sector clients. The role involves leading a team of engineers to ensure the reliability and availability of critical enterprise platforms, driving automation, and improving operational efficiency. Responsibilities:

• Team leadership. Mentor, and develop a team of SRE engineers, manage career development, project prioritization and performance review.
• Drive initiatives to automate operational processes, reduce manual tasks, and improve overall efficiency.
• Work with other engineering teams, product managers, and stakeholders to ensure alignment, and improve the reliability of the infrastructure.
• Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions.
• Analyze and evaluate existing processes to identify areas for improvement and implement best practices.
• Provide training and support to partner teams that interface with SRE.
• Onboarding of new hires to enable their success in their roles.
• Onboarding of new technologies, systems and automations into the team.

Qualifications: Required:

• Hands-on technical skills in Linux, databases, systems and coding.
• 2+ years of experience in a team leadership or management role.
• 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
• Experience with design and implementation of monitoring solutions for large and scalable environments.
• Experience working in software, platform, and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.
• Uncompromising attention to detail.
• Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

Preferred:

• RHCE, CCNA, ITIL, Azure, or other industry certifications
• Bachelor's or Master's degree in a technical field

Company: ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. Founded in 2004, the company is headquartered in Santa Clara, California, USA, with a team of 10001+ employees. The company is currently Public Company. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Site Engineer” roles. San Diego, CA $100,000.00-$145,000.00 7 hours ago Tijuana, Baja California, Mexico 1 month ago Community Engineer (multiple roles and seniority levels) Site Reliability Engineer - Remote Work | REF#282117 Community Engineer (multiple roles and seniority levels) Tijuana, Baja California, Mexico 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Jobright.ai