National Account Project Manager

National Account Project Manager

Company Overview: At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Position Summary: Provide operational project management for the National Accounts Installation Division through planning, execution, monitoring and controlling, and closing aspects of projects. Manage small to moderate size projects. The Project Manager is responsible during the project timeframe for determining needs and scheduling people and resources effectively. The Project Manager will appropriately plan and schedule work and manage projects to ensure completion of projects scope on-time, within budget, and with quality. The Project Manager will engage in the appropriate customer interactions and engage other stakeholders as needed for customer interactions and provide appropriate project communications. The Project Manager will be required to handle multiple projects at any given time, all with varying schedules, scopes of work, staffing levels, and requirements.

This position will work closely with other groups such as the Field Delivery organization, Account Managers, Engineering, Subcontractor Management, Technical Solutions Group, and other groups as needed.

Duties & Responsibilities:

• OVERNIGHT/NIGHT SHIFT: Night time Project Manager and Tech Support as needed.
• Effectively plan, execute, monitor, and control, and close projects using principles, methods, and standard techniques that are appropriate for the specific project.
• Proactively communicates project requirements to project team and wider stakeholders as and when required and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.
• Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
• Develop appropriate planning documents including project plans, scope documents, SOW's, charters, Execution Playbooks, etc. Reviews requirements to determine scope, effort, schedule, time frame, funding requirements, staffing requirements, allotment of available resources to various phases of the projects, and metrics.
• Develop appropriate sub-plans such as a communications plan, quality assurance plan, resource plan, procurement plan, deployment plan, etc.
• Identifies potential project risks and develops/implements strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Coordinates the procurement of materials, supplies, services, and controls necessary for timely and cost-effective completion of project within budget.
• Establish pricing agreements with subcontractors.
• Establish project milestones and analyze costs; utilizes financial systems to review actual versus estimated job cost and to provide timely and accurate project cost reports; identify reasons for low job site productivity and determine impact on the project; adjusts or corrects project plan and/or project cost estimates as necessary to meet financial goals.
• Manage the Monitoring and Controlling aspects of a project including issue/risk identification and resolution, change management, reporting and internal/external communication, financial management, metrics, etc.
• Identify, document, and prioritize project change requests and facilitate approval process. Re-plan as necessary based on changes.
• Set and manage expectations with resource manager(s) and team member(s) regarding allocation to the project and performance expectations.
• Ensure effective Quality Assurance/Quality Control mechanisms are in place and adhered to.
• Execute project closeout activities including turnover to appropriate operations teams.
• Manage project resources effectively.
• Follow-up and report on key metrics including customer satisfaction.
• Leads the definition, execution, and delivery of project deliverables.
• Generate new techniques, ideas and solutions that can improve delivery quality, increase efficiency, and reduce costs. Identifies lessons learned and shares with organization.
• Support other groups as needs arise.
• Performs other duties as assigned.
• Prepare formal correspondence in response to customer's questions or concerns. Handle escalated customer calls as needed.

Knowledge/Skills/Abilities:

• Must have knowledge of CCTV, Intrusion, and Access Control systems.
• Ability to organize, plan, and set priorities and work in a highly deadline-oriented environment.
• Excellent organization and matrix management skills.
• Strong interpersonal skills and ability to work in a team environment and build relationships.
• Strong communication (verbal, written, presentation) and negotiation skills.
• Strong analytical skills necessary to resolve problems and look for solutions. Solid conflict resolution skills
• Knowledge of sales, installation, billing, and monitoring systems which assist managing National Accounts.
• Intermediate level of history of Project Management leadership including leading multiple simultaneous projects.
• Intermediate skills in the application of Project Management fundamentals, methodologies, and tools.
• Basic Domain knowledge/expertise in the commercial security industry
• Intermediate MS Office and Project skills.
• Maintain knowledge of industry and company operations.
• Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.
• Ability to travel as required.

Minimum Qualifications:

• High School Diploma or General Education Degree (GED)
• 3+ years of relevant experience in the alarm industry and Project Management (or equivalent)
• Bachelor's or Associates degree from a college or university preferred and/or training.
• Alternative combination of education and experience.
• Basic electronic security industry knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.