Regional Manager

Job Description

Job Description

Position Regional Manager Reports to Vice President of Property Management:  

The Regional Manager is the result driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties in a multi-state region. Effectively develops and leads strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.

Direct Reports: Community Managers, Senior Service Managers, and Senior Community Managers

Essential Functions of the Position: Responsible for meeting or exceeding established performance benchmarks:

• Effectively develops and leads strong property management teams to accomplish short and long-term objectives for assigned portfolios and established performance benchmarks. 
• Consistently proves to be the dependable and knowledgeable leader of the management team.
• Executes accurate and effective record keeping methods. 
• Ensures complete and accurate information about prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures (execution of the lease, application, eviction process, etc.). 
• Assesses and recommends changes to current policies and operational practices. Plans, develops, and implements operating policies, procedures, and organizational structure. 
• Collaborates to set operational goals for each property and establishes company standards for property operations, leasing, collections, customer service, and workplace safety. 
• Fosters a professional image in all aspects of property operations by setting a positive example to his/her staff.
• Can be relied upon to carry out the responsibilities efficiently and effectively. 
• Enforces and adheres to company policies, rules, and regulations. 
• Represents Columbia Residential to the public and collaboratively develops a partnership with public officials, businesses, and agencies. 
• Demonstrates sound decision-making ability. 
• Able to effectively solve problem issues and create positive outcomes. 
• Follows instructions and completes tasks as assigned. 
• Ensures that issues are thoroughly addressed and effectively resolved. 
• Displays understanding of standards of performance. Communicates these and other necessary standards to property personnel. Measures performance against these standards
• Demonstrates exceptional customer service skills Consistently participates in team and project meetings. Effectively utilizes training, coaching employee evaluations, and other means to ensure employee’s performance consistently meets or exceeds standards of performance. Where necessary, address weaknesses in performance. 
• Demonstrates effective use of management skills including motivation, evaluation, delegation, and supervision. When necessary, displays competence in recruiting, selecting, hiring, and training of new employees. 
• Preserves and respects resident and applicant confidentiality. 
• Ensures program compliance: REAC, LIHTC, HUD, other agencies, and lenders. 
• Implements solid procedures for the collection of rents on a timely basis, as well as strong efforts to recover lost income due to write-offs. 
• Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted levels of income and expense. 
• Effectively utilizes the tools available (statements, etc.) to monitor property performance. 
• Maximizes income to the property through increased rental rates, collection of miscellaneous income, effective resident retention programs, etc. 
• Minimizes expenditures for the property by preventative maintenance practices, eliminating or delaying expenditures, comparative shopping practices, and maintaining reasonable levels of inventory.
• Oversees preparation of annual operating budgets and performs budget projections for all properties.
• Analyzes actual income and expenses against approved budget guidelines, directs corrective action, and requests appropriate budgetary adjustments. 
• Conducts financial results reviews with Community Managers, Assistant Community Managers, and all site employees on a routine basis. Forecasts and identifies problems and takes corrective action. 
• Evaluate and monitor utility costs 
• Executes marketing, leasing, and make-ready strategy to reach owner-approved occupancy and rental income targets. 
• Evaluate and recommend adjustment of rental rates based on Comparable Market Surveys 
• Executes a preventive maintenance program and preserves the physical assets for the employment of staff, residents, and investors. 
• Performs routine inspections on the property to provide residents with a secure environment (such as checking railings, balconies, parking areas, lighting, etc.) 
• Oversees the physical condition and security of all communities.
• Maintains knowledge of the physical condition of all properties and UPCS/REAC readiness. 
• Conduct physical site inspections. Makes recommendations for exterior and interior apartment improvements 
• Oversees and negotiates capital improvements and contracts.

MINIMUM QUALIFICATIONS:

Education:

• Bachelor’s degree in business or related field, advanced degree, and/or professional certification desired

Experience:

• Minimum ten years of multisite property management experience including staff management and development, budgeting/financial analysis preferred. Mixed-income mixed-financed residential property management experience required. CPM or equivalent certification preferred.

Qualifications and Skills:

• Solid property management operational experience: proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs; ability to manage projects from conceptualization to implementation; strong interpersonal skills that include conflict management and employee motivation; excellent analytical and problem-solving skills.
• Knowledge of Microsoft Word, Excel, and OneSite; excellent verbal and written communication skills; entrepreneurial, flexible, creative, and detail-oriented
• Ability to handle emergencies and pressure due to complexity and time sensitivity. 
• Extensive travel required; on-call 24/7 for emergencies

Regional Manager Functional Job Competencies required:

• Decision-making/Judgment, Communication, Budgets/Cost Control, Managing for Results, People Development, Job Knowledge, Organizational Savvy, Managing Diversity, Leadership, and EOE

Our Mission:

Provide quality, affordable housing for low and moderate-income families. Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments. Provide the Principals and Partners a fair return on their effort and investments

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER