SENIOR CLERK

Senior Clerk - 64084940

This is specialized complex support work for a growing caseload of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). The incumbent is expected to maintain a courteous and cooperative working relationship with staff and the public. Work requires independent judgement and decision making and must follow specific federally regulated procedures. Work is performed at the Florida Department of Health in Osceola County at one of our sites based on staffing needs.

Your specific responsibilities include:

• Interview participants to determine initial and continuing program eligibility based on income, residency, and federal and state guidelines and procedures.
• Perform client registration, update demographics, verify FMMIS eligibility, verify and document income, collect racial and ethnicity information for statistical purposes on FL-WISE.
• Verify client immunization status using FL SHOTS or other documentation. Issue WIC benefits to eligible participants, issue new and/or replacement cards and explain EBT card usage and benefits.
• Inform participants about certification period and schedule follow up appointments using an on-line appointment system to schedule clients for correct appointment type at correct time intervals.
• Dispense the appropriate type and amount of in-stock special formula.
• Issue quarterly newsletter to clients for secondary low risk nutrition education contact according to DHM 150-24.
• Ensure that the Florida voter registration process are completed accurately. Check in clients, verify the correct appointment is scheduled, and provide information on the process and documents to be completed.
• Ensure that all high-risk clients are referred to the nutritionist when noted on the alert screen. Provide referrals to appropriate health department services, other state programs and/or applicable community agencies and organizations.
• Attend and participate in staff development training and in-service training sessions as well as regularly scheduled departmental staff meetings.
• Responsible for keeping current with and timely submission of e-mails, timesheets, and EARS. Performs related duties as required by supervisor.

Required knowledge, skills, and abilities include:

• Accurate typing skills, basic mathematical skills, customer service skills, telephone etiquette, computer skills, investigative/cross referencing, basic filing skills, basic knowledge of nutrition education and breastfeeding education.
• Ability to perform with accuracy; data entry and income eligibility. Ability to multi-task in a fast-paced environment and knowledge of time management principles to accomplish daily workflow.
• Proficient computer skills including but not limited to Microsoft Office, Outlook, HMS, FL-WISE, etc.

Qualifications:

• Minimum - At least 6 months experience in customer service in dealing with patients or clients performing clerical work in a healthcare or medical setting.
• At least 6 months experience collecting and updating client demographic information into a computer system.
• At least 6 months experience scheduling client appointments using an online system.
• Current employee with the Florida Department of Health.
• Willing to rotate within different sites and work extended hours if needed.
• Willing to physically come into the office daily and perform field work.
• Willing to perform emergency duties before, during and/or beyond normal business hours and/or day in the event of an emergency, disaster, or threat of disaster man-made or natural.
• Current authorization to work in the United States without employer sponsorship.
• Preferred - Experience working with HMS, FL-Shots, or FMMIS.
• Experience in WIC or FL-Wise.

The benefits of working for the State of Florida include annual and sick leave benefits, paid holidays, state group insurance coverage options, retirement plan options, flexible spending accounts, tuition waivers, and more.