Senior Technical Advisor

Job Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Assists the managers with the development and execution of the operational plan for effective resource deployment across teams; serves as a confidential employee in monitoring and addressing sensitive and confidential matters including Congressional, statute cases, Treasury Inspector General Tax Administration (TIGTA) referrals; has involvement in formulating and effectuating the organization's policies and procedures and as necessary, determines corrective actions addressing processes; obtains performance feedback and assesses the performance of team managers and employees; provides evaluative input through appropriate management chain; and ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper.
• Serves as a resource person for the front-line managers and tax examiners, working the various types of cases and priority listings. Resolves complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve difficult matters. Communicates these issues/inquiries to appropriate parties to further educate/train the tax examiners. Extends/shares information with all site/operation employees on issues that impact case processing. Instructs classes for internal and external customers on all issues, especially in the area of functionality specific programs and procedures.
• Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory Systems) that relate to division/operation's work units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements. Provides leadership for assigned program areas and as a senior management representative works in partnership with NTEU to enhance the organization's business results, customer satisfaction and employee satisfaction.
• Performs fact-finding, analysis, reporting, advising, communicating, and coordinating activities in connection with monitoring and guiding programs. Formulates and recommends changes and improvements in policies, practices, methods, and procedures for area wide and nationwide implementation. Communicates on a regular basis with the other offices and Headquarters on trends and technical and procedural issues related to the programs.
• Monitors programs to ascertain timeliness of actions, efficiency and effectiveness of programs, developmental and training needs, staffing requirements, and operational demands. Assists the division/operation manager in coordinating with other operations on issues of mutual concern including the sharing of key information, detailing of personnel, and clarifying program/case assignments. Provides direction and guidance for approved program changes and procedures. Performs operational reviews including the assessment of systems, processes and individuals with recommended corrective actions. Provides guidance and assistance to lower graded coordinators/analysts and leads ad hoc teams in accomplishing special projects.

STANDARD POSITION DESCRIPTIONS (SPD): PD99249 and PD99250 Visit the IRS SPD Library to access the position descriptions.