Customer Experience Account Manager

Job Description

Job Description

Job Title: CX Account Manager

Reports To:  Director of Customer Experience (CX)

Location: Oak Creek (Milwaukee), WI – onsite

At Atomix Logistics, your growth is a core part of our mission.

We're one of the fastest-growing fulfillment companies in the country, ranked on the Inc. 5000 list of America's fastest-growing private companies in both 2025 and 2026. That's independent proof of the durable, sustained growth we create for the brands we serve and moreover, for the people building it here.

We don't just handle fulfillment. We handle the details that keep our clients' businesses running, and we're looking for a Customer Experience Account Manager to be the voice our clients count on every day.

In this role, you'll resolve issues, build lasting relationships, and help shape how clients experience Atomix. It's a role with real impact, based at our 150,000 sq. ft. headquarters in Oak Creek, WI.

You'll fit right in if you're ambitious, collaborative, a natural problem-solver, and genuinely customer-focused. Our team moves fast, fixes things together, celebrates wins, and takes pride in the work we do every day to help brands grow.

If that sounds like you, let's talk!

Salary: $70,000 – $80,000 annually

Key Job Responsibilities

• Own a portfolio of client accounts, building strong relationships, understanding their business needs, and acting as their internal advocate at Atomix.
• Serve as the primary point of contact for assigned accounts, ensuring clients always feel supported, informed, and valued.
• Represent the client voice internally to drive improvements in scalable order fulfillment of their products.
• Monitor account health indicators including client satisfaction, order accuracy, on-time shipping percentage, error trends, billing accuracy and inventory accuracy.
• Lead client onboarding and ensure a smooth, professional transition onto the Atomix platform from day one.
• Conduct regular account check-ins and business reviews to assess client satisfaction, identify challenges, and proactively present solutions.
• Manage billing inquiries and account-level documentation with accuracy and professionalism.
• Proactively reach out to clients to communicate updates, flag potential issues, and strengthen day-to-day relationships.
• Resolve order and shipment issues with a sense of urgency, keeping clients informed every step of the way.
• Collaborate with the Customer Experience Associates to ensure day-to-day support tasks are completed with accuracy and timeliness.
• Work cross functionally with Operations Leadership to align expectations and resolve client needs efficiently.
  

Job Requirements

• 5+ years of experience in customer account management, or a related client-facing role
• Background in 3PL, logistics, warehousing, or eCommerce is preferred, so you understand the world in which our clients operate within.
• Proven ability to manage multiple client accounts simultaneously with professionalism and attention to detail.
• Proficiency in CRM platforms and Google Workspace or Microsoft Office (WMS experience a bonus).
• Dynamic written and verbal communication skills. Equally comfortable on the phone, over email, direct messaging and in person.
• Ability to manage multiple complex tasks simultaneously in a fast-paced, high-volume environment.
• Ability to navigate diverse client personalities and relationships with grace, professionalism, and consistency.
• Bachelor's degree or equivalent experience preferred, but not required
• Bilingual candidates are strongly encouraged to apply
• Must be able to lift 50 lbs. occasionally.
  

Perks & Benefits

• Competitive salary ($70,000–$80,000, based on experience).
• Health insurance premium assistance (ICHRA).
• PTO, Holidays and Parental Leave.
• On-the-job training and professional development assistance.
• Real growth potential, Atomix promotes from within!
• A collaborative, innovative team that's building something big.

Ready to Make an Impact?

If you're the kind of person who thrives on building relationships, solving problems, and wants to play a visible role at one of the fastest-growing companies in America, we want to talk.

Life in Oak Creek & Milwaukee, WI

Our facility sits just minutes from downtown Milwaukee with direct access to I-94 and I-43, making your commute straightforward with free parking right at the door.

Milwaukee is one of the Midwest's most underrated cities. Affordable cost of living, a thriving food and entertainment scene, world-class outdoor recreation along Lake Michigan, and a pro sports culture that runs deep. If you're relocating, your dollar goes further here than in almost any comparable metro in the country.

*Atomix Logistics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team. Candidates with a criminal record are welcomed and encouraged to apply.