Front Desk Float

Job Description

Job Description

Description:

Precision Healthcare Specialists is seeking a professional, organized, and patient-focused Front Desk Receptionist to join our urology practice. The Front Desk Receptionist is responsible for providing exceptional customer service to patients while supporting the daily administrative operations of the practice. This position serves as one of the first points of contact for patients and plays an important role in creating a welcoming and professional experience.

The ideal candidate will be dependable, detail-oriented, compassionate, and able to effectively manage multiple priorities in a fast-paced medical office environment.

• Greet and check in patients in a friendly, professional, and timely manner.
• Verify patient demographics, insurance information, and required documentation.
• Check patients in and out of appointments and collect applicable copayments, coinsurance, and balances.
• Schedule, reschedule, and confirm patient appointments.
• Answer and manage incoming telephone calls and route calls appropriately.
• Provide patients with accurate information regarding appointments, office procedures, and general practice policies.
• Coordinate referrals and assist with obtaining required authorizations and documentation as needed.
• Maintain accurate and updated patient information in the electronic medical record (EMR) system.
• Scan, upload, and appropriately document patient records and correspondence.
• Assist with obtaining medical records and other necessary documentation.
• Communicate effectively with patients, providers, clinical staff, and outside offices.
• Maintain patient confidentiality and comply with HIPAA regulations and company policies.
• Assist with daily front office operations and maintain an organized, professional reception area.
• Process messages and patient requests in a timely and appropriate manner.
• Perform other administrative duties as assigned.

• High school diploma or equivalent required.
• Previous medical office or healthcare front desk experience preferred.
• Experience in a specialty medical practice, preferably urology, is a plus.
• Knowledge of medical terminology and insurance processes preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong customer service and communication skills.
• Ability to maintain professionalism and compassion when interacting with patients.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to maintain patient confidentiality and follow HIPAA requirements.
• Proficiency with computers, email, and standard office equipment.

• Ability to sit, stand, and move throughout the office as needed.
• Ability to communicate effectively with patients, staff, and providers.
• Ability to use a computer and telephone for extended periods of time.
• Ability to occasionally lift and carry office supplies and materials.

This position is performed in a professional medical office environment. The Front Desk Receptionist is expected to maintain a positive, patient-centered attitude and work collaboratively with both administrative and clinical staff to support efficient patient care and office operations.