Powersports Technical Support Specialist

When you work at CFMOTO USA, you will have a role in crafting a legacy of excellence, driven by the relentless pursuit of adventure. To work here is to be a part of a Midwestern family committed to fostering an inclusive and supportive environment where your unique strengths are respected, depended upon, and celebrated every day. Beyond the workplace, our shared passion for powersports extends to create lasting bonds. From spirited conversation to unforgettable adventures, we're more than just colleagues; we're a tight-knit crew, supporting one another on extraordinary journeys. Whether you're a seasoned expert or a fresh talent, we welcome individuals who are passionate about powersports and determined to make a difference. Joining our team means embracing the spirit of adventure, the thrill of innovation, and the joy of witnessing your efforts and creations making an impact on the lives of riders everywhere. If you seek a career that ignites your soul, challenges your skills, and blurs the line between work and play, then CFMOTO USA is the place for you. Ready to embrace a career that feels more like an adventure? Note: Please send your resume and cover letter to the contact listed in the job posting and indicate the title of the position you are applying for. Powertrain Engineer The Powertrain Engineer is a key team member that will provide coaching of an offshore engineering team to deliver powersports products per the Long-Range Product Plan. This includes new product layouts, root cause analysis/troubleshooting, technology/research, and lifecycle product support. The scope includes 4-stroke engines, turbo charging, transmissions, CVTs, half/shafts, differentials, and calibrations. The position requires excellent technical engineering knowledge, superior communication skills, proficiency in working internationally, and program management experience. Key Responsibilities Work with a cross functional engineering team, product management, customer research, and with an international engineering team to develop a global product that exceeds customer desires for powersports. Foster collaboration to identify and harvest new engineering concepts, technologies, techniques, standards and procedures. Provide engineering coaching and design oversight for new product development to an international engineering team. Actively participate in vehicle development with the testing team domestically and internationally. Must be able to ride and evaluate off-road vehicles and assess all areas of off-road vehicle performance. Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to safety and certifications of vehicles being developed, with adherence to relevant requirements. Qualifications Bachelor of Science in Mechanical (or similar) Engineering 10 years of engineering experience, preferably in powersports 5+ years of experience with engines, CVTs and other driveline parts Self-directed, flexible and quick to learn Able to handle multiple projects simultaneously Data-driven decision making and strong analytical skills Problem solving with a first principles approach Experience delivering results on multiple global projects, balancing resources, timing and quality Experience with data acquisition equipment in field testing and general lab testing equipment Able to travel internationally up to 4x/year The wage range and benefits are described in the posting. Salary ranges vary by role and experience. Technical Service Representative The Technical Support Representative provides technical support to CFMOTO dealers and customers through vehicle troubleshooting, diagnostic support, technical problem resolution, and product training. Respond to and resolve dealer technical inquiries by phone or electronically, performing technical research to identify product issues and provide technical product support. Document dealer contacts to identify trends and recommend strategies to support dealers and customers. Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality. Participate in technical service team initiatives, problem solving and continuous improvement efforts. Conduct in-person dealer visits as needed to resolve technical vehicle concerns. Perform setup and pre-delivery inspections on CFMOTO vehicles. Perform maintenance, diagnostics and repair on CFMOTO vehicles. Assist in developing technical service manuals, articles and repair procedures. Conduct labor rate time studies and review warranty labor rate manuals. Support the CFMOTO Customer Service team with technical information and customer-specific guidance. Provide input for technical training development, eLearning and hands-on training. Support customer and internal events as a service representative. Maintain a clean and safe work environment. Other duties as assigned Qualifications Education & Experience Required Associate’s degree or equivalent in a relevant technical field Strong mechanical aptitude in Powersports or automotive fields with experience diagnosing engine runnability, electrical, fuel, suspension, driveline, HVAC and other vehicle systems 3-5 years of customer service experience in related industry Strong analytical problem-solving ability Proficient with Microsoft Office Education & Experience Required Bachelor’s degree in Business Administration, Industrial Science or related field 1-2 years Powersports industry experience The wage range and benefits are described in the posting. Salary ranges vary by role and experience. CFMOTO USA is seeking a Design Engineer / Senior Design Engineer – Suspension to join our NPD team. This role focuses on designing, developing, and optimizing mechanical systems for ATVs and side-by-sides. The ideal candidate will have strong 3D CAD skills, vehicle/system design experience, and a passion for powersports. Design engineer for OHV products with the ability to analyze, optimize, and evaluate high-performance chassis systems Collaborate with Vehicle Architect, Product Management and Industrial Design to translate customer requirements into feasible designs Design and develop vehicle systems for Proof-of-Concept for production translation, focusing on chassis, suspension and steering systems Create new concept designs with NX for prototype construction and testing Analyze and test mechanical systems with simulation tools Develop CAD layouts, prototypes and Proof-of-Concept vehicles with a multidisciplinary team Manage supplier relationships and timelines Work with R&D to implement new ideas and technologies Collaborate with cross-functional teams and external partners Follow health & safety guidelines and maintain a clean work environment Other duties as required Qualifications Education & Experience Required Bachelor’s degree in Mechanical Engineering or related field 7+ years in powersports or related industry Analytical and forward-thinking with a drive to satisfy product market requirements Ability to safely ride and evaluate ORV performance Project management and strong communication skills Knowledge of ROHVA, SAE, SVIA, ANSI, NHTSA, CPSC, DOT and related safety standards Proficiency in 3D CAD software (NX preferred) Understanding of manufacturing methods and prototyping Suspension geometry and motion simulation expertise Strong background in metal forming, materials and welded joints The wage range and benefits are described in the posting. Salary ranges vary by role and experience. CFMOTO USA is seeking a Design Engineer to join our NPD team. This role focuses on designing, developing, and optimizing mechanical systems for ATVs and side-by-sides. The ideal candidate will have strong 3D CAD skills and a passion for powersports. Design engineer for OHV products to analyze and optimize chassis systems Collaborate with cross-functional teams to translate customer requirements into feasible designs Develop Proof-of-Concept vehicle systems for production translation (bodywork, cab systems and ergonomics) NX-based concept designs for prototype construction Analyze and test mechanical systems with simulation tools Develop CAD layouts, prototypes and Proof-of-Concept vehicles Manage supplier relationships and timelines Collaborate with R&D to implement new ideas Follow health & safety guidelines and maintain clean work environments Other duties as required Qualifications Education & Experience Required Bachelor’s degree in Mechanical Engineering or related field 7+ years in powersports or related industry Analytical and forward-thinking with a drive to satisfy product market requirements Ability to safely ride and evaluate ORV performance Project management and strong communication skills Proficiency in ROHVA, SAE, SVIA, ANSI, NHTSA, CPSC, DOT and related safety standards NX CAD proficiency preferred Manufacturing methods and prototyping knowledge Understanding of suspension geometry and metal forming The wage range and benefits are described in the posting. Salary ranges vary by role and experience. The NPD (New Product Development) Project Manager will manage NPD projects to meet development goals on time and act as the lead communicator between technical, design and product teams. Lead project facilitation and communication within US and Hangzhou, China Maintain accurate project schedules and ensure deliverables Lead cross-functional meetings and contribute ideas for product improvements Provide bilingual support for technical discussions (preferred) Improve interdepartmental collaboration and project status clarity Coordinate with product management, engineering and research to incorporate customer inputs Maintain detailed project status documents and communications Collaborate with PG&A for accessory project integration Operate within standard procedures and maintain safety Other duties as required Qualifications Education & Experience Required BSME or related engineering degree 5+ years in a similar role in powersports or automotive OHV industry experience preferred Preferred: bilingual Mandarin & English Independent work style with strong teamwork Strong project management and scheduling skills Advanced Excel, PowerPoint, Project skills; Stage-Gate familiarity MS Office 365 proficiency for collaboration Customer-focused with cross-cultural communication Domestic travel up to 20%; some international travel as needed The wage range and benefits are described in the posting. Salary ranges vary by role and experience. CFMOTO USA is seeking a Design Engineer / Senior Design Engineer – Chassis to join our NPD team. This role focuses on chassis, suspension and steering systems for OHV products, with NX CAD proficiency preferred. Analyze, optimize and evaluate high-performance chassis systems Translate customer requirements into feasible designs with cross-functional teams Develop Proof-of-Concept systems for production translation NX-based concept designs for prototype testing Analyze mechanical systems with simulation tools Collaborate across product teams to implement new ideas Ensure safety guidelines and a clean work environment Other duties as required Qualifications Education & Experience Required Bachelor’s degree in Mechanical Engineering or related field 7+ years in powersports or related industry Analytical and forward-thinking with a drive to satisfy product market requirements Ability to safely ride and evaluate ORV performance Proficiency in Microsoft Office; project management and scheduling Safety standards knowledge: ROHVA, SAE, SVIA, ANSI, NHTSA, CPSC, DOT NX proficiency preferred; manufacturing and prototyping knowledge Suspension geometry and metal forming expertise The wage range and benefits are described in the posting. Salary ranges vary by role and experience. The NPD Project Manager will lead project management for New Product Development initiatives, coordinating across groups to meet development goals on schedule. Lead project facilitation for NPD programs in the US and Hangzhou Maintain schedules and ensure deliverables Lead cross-functional meetings and drive solutions Travel and bilingual support as needed Ensure clear status communications and stakeholder alignment Collaborate with product management, engineering and research teams Other duties as required Qualifications Education & Experience Required BSME or related engineering degree 5+ years in a similar role in powersports or automotive OHV industry experience preferred Bilingual Mandarin & English preferred Strong project management and scheduling skills Advanced Excel, PowerPoint, and Project skills Domestic travel up to 20%; some international travel as needed The wage range and benefits are described in the posting. Salary ranges vary by role and experience. Additional information: Normal schedule and environment details vary by role. All postings include compensation ranges according to factors such as skill, experience and location. #J-18808-Ljbffr CFMOTO USA