Assistant Director of Operations

Assistant Director of Operations

Vision: This Operations Director team is focused on execution and performance. They will be responsible for helping the business win by creating and maintaining high-level systems that run the business.

Leadership Expectations:

• Approximately 32-34 hours on the floor supporting the shift leader and developing relationships with the team/coaching
• Approximately 6-8 hours of office time as needed
• Available to work Saturdays
• Work 2 nights a week until 9 pm
• Preferred working hours are between 8 am and 11 pm
• Availability to assist with emergencies when necessary
• Regularly develops healthy relationships with the team and leaders to build trust
• Overall understanding of business operations
• Business acumen and understanding to make appropriate decisions
• Ability to collaborate on a team to accomplish goals
• Deep understanding of the FOH operations, systems, and processes that make the business run

Responsibilities:

• Drive-through process systems and shift performance
• FOH manager team | partnership with FOH Director
• FOH Cleanliness
• Money Management Systems
• Ordering money
• Loomis pick-ups and drop-offs
• Spreadsheets for the change fund and register
• FOH food safety
• Create systems that improve shift performance and the guest experience
• Maintain systems that are key to shift performance and the guest experience
• Utilize the manager checklist to improve shift operations and tasks
• Opening and closing processes
• Drive-thru process and systems
• Front counter cleanliness
• Create alignment and clarity with customer success teams on systems that drive the customer experience
• Create alignment and clarity with the Talent team to ensure team members are being trained to deliver a great customer experience
• Maintain budget areas assigned to the Ops team

Shared Responsibilities:

• Communicate effectively, share ideas, & take a positive approach to all situations
• Create and teach a positive culture that aligns with the cultural commitment
• Hold shift leaders and team members accountable for all policy standards, such as timeliness, grooming, cell phones, and uniforms.
• Provide both formal and informal feedback to the team and leaders on an ongoing basis
• Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy, and provide ongoing feedback to leaders
• Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards
• Ensure the Manager's operating checklist is completed daily

Success Measurements:

• Ownership of:
• Speed of Service Metrics
• Drive Thru Transaction Metrics

Leadership Package:

• Base Hourly Rate $25
• 80 Hours of accrued PT0
• 48 hrs of accrued sick time
• Health Care stipend $500 per month
• $75 quarterly uniform stipend for Executive attire
• A store computer will be provided for the responsibilities

Work schedule:

• 8 hour shift
• Weekend availability

Supplemental pay:

• Other

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount