Case Manager - Loring Place

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

About the Position

The Case Manager will provide case management and service coordination at Loring Place, a 52-unit Permanent Supportive Housing program. Candidates must have experience serving adults with mental illnesses and substance use histories; experience in a supportive housing setting is preferred.

The Case Manager will be required to have frequent contact, not limited to, weekly or monthly face-to‑face meetings, telephone conversations, e‑mail and other electronic exchange with colleagues is expected.

Position: Case Manager

Location: Loring Place (Bronx)

Reports To: Program Director

Status: Non-Exempt

Compensation: $53,000.00 to $55,000.00 annualized

Responsibilities

• Maintain a case load of high risk/high-intensity tenants.
• Provide enhanced case management services which will be informed by a Housing First approach in the office and at the resident’s home using evidence-based practices such as Motivational Interviewing and Harm Reduction techniques.
• Conduct assessments and program intakes all assigned residents.
• Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Develop and update person centered service plans (every 6 month).
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and assist them in their community integration to Logan Fountain.
• Identify each resident’s strengths, needs, abilities, and preferences.
• Act as liaison for the psychiatrist at the program site and manage the appointment times of residents receiving services from the doctor.
• Provide referrals, advocacy, and linkages to public benefits including but not limited to healthcare, SNAP, SSl/SSDI, and public assistance.
• Maintain and refer to a network of resources and contacts that will further their community integration.
• Implement groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Coordinate with Jericho’s Workforce Opportunities department to link residents to employment and educational assistance.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Ensure compliance with organizational and funder regulations and documentation.
• Complete a monthly Audit Tool and ensure that all citations are cured.
• Work with Property Management staff to assist resident to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors.
• Provide all services in a manner that respects cultural differences amongst residents.
• Provide administrative support to the Assistant Director and Program Director as needed.
• Other duties as assigned by a supervisor.

Requirements

• A Bachelor's degree in human services or related field required.
• Experience working with homelessness, substance use, mental health and/or trauma settings preferred.
• Must be willing to work a weekend day.
• Must possess strong organizational, writing, communication, and computer skills.
• Candidates must be self-starters with the skills and energy to work with high-need individuals.
• Strong engagement and interpersonal skills.
• Some relevant experience working with low-income or homeless populations.
• Be familiar with interventions needed for resident with severe persistent mental health issues.
• Local applicants are highly encouraged to apply.
• Bilingual English/Spanish strongly preferred.
• Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm. Case Manager is regularly required to walk, ascend and descend stairs, stoop, and kneel. Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5 pounds. The Case Manager is regularly required to move throughout the facility/NYC while carrying out job duties.

ADA Specifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization. The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.