Administrative Support - Connections

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Pay: TBD

Education level: Associate's degree or equivalent from two year college or technical school; See Education/Experience

SUMMARY:

Perform clerical, secretarial, and administrative work. Receives the public, provides customer assistance, data processing and record keeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assists MHP and MHPP with all billing entry into billing systems including Medicaid and Medicare billing

• Responsible for collecting Co-payments or private pay at time of service. maintaining documentation per policy and submitting cash for deposit.

• Works with billing department and private insurance companies to ensure we are in network and to assure individual benefit limits (copay and number of visits)

• Works with MHP and MHPP on data entry into TIER

• Works with MHP, MHPP and Billing department to assure Prior Authorizations and Extension of Benefits

• Develop and maintain office forms and procedures

• Answer phone and direct calls accordingly. Reminder calls for appointments

• Professionally greet the public, employees and customers and answer questions in person and via telephone

• Assist with filing and audits of files per the approved audit sheet

• Monitors documentation to determine whether applicable timelines, licensing standards and laws and regulations are being met.

• Prepare outgoing mail and sort and distribute incoming mail

• Compose, type and edit correspondence, reports, memos and other materials

• Follows all accounting procedures related to purchasing and other items necessary to run the office.

• Assist and track monthly inspections and emergency drills

• Assist with data collection and reports

• Actively participate in CARF and DBH accreditation processes

• Assist with and participate in marketing events

• Documents all referrals and contacts for Behavioral Health

• Conformance with all FCC policies and procedures

• Maintains a clean and professional office environment (duties may include sweeping, mopping, trash, dusting and bathrooms)

• This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.


This job description is not intended to be all-inclusive. Duties and responsibilities may be modified based on agency needs, scope of practice laws, and client population served.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALITY ASSURANCE & COMPLAINCE:


To adhere to the following and comply with all Quality Assurance's & HIPAA procedures:

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
• Consumers' progress notes be maintained and completed daily or as needed on the prescribed forms.
• Consumers' records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers' records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


MATHEMATICAL/COMPUTER SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Must be competent and efficient with Excel, Word and Outlook.


REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.


The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.