Training Coordinator

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline's P2 platform depends on flight and maintenance crews who are trained, qualified, and ready to operate safely. As Training Coordinator, you will run the training administration that keeps onboarding, recurring training, qualification records, and compliance activities moving across U.S. flight and maintenance operations.

You will own reliable execution of the training system from our Richardson, Texas site. Coordinating sessions, maintaining audit-ready records, tracking qualification currency, and giving instructors and operations leaders clear visibility into required actions. You will partner with instructors, Flight Operations, Maintenance, HR, IT, and external training providers.

What You'll Do

• Run P2 Immersion onboarding logistics and documentation packages, coordinating instructors, rooms, virtual sessions, materials, AV, catering, and vendors.

• Train new hires and OJT trainers on required documentation processes and forms; deliver indoctrination, compliance refresher, and LMS user training.

• Maintain complete, accurate, audit-ready digital and physical training records in the LMS, PRD, CQD, and maintenance qualification tracker.

• Process training scores, milestones, PRIA/PRD requests, and required event reporting; document discrepancies and escalate unresolved record or compliance exceptions to Training or Operations leaders.

• Track expiring qualifications, flight checks, line and competency checks, and safety-meeting requirements; notify crews and leaders before deadlines.

• Produce dashboards, reports, and monthly training bulletins showing completion status, qualification currency, record gaps, and upcoming deadlines.

• Keep training rooms, simulators, and support equipment ready for scheduled use; improve workflows such as e-signature and digital archiving.

What You'll Bring

• 2+ years of experience in LMS administration, training coordination, or learning and development support.

• Proficiency with Google Workspace and LMS platforms such as Litmos, Moodle, or Docebo.

• Strong organizational discipline and attention to detail when managing records, schedules, deadlines, and concurrent training activities.

• Ability to work effectively in a highly regulated environment where records must remain accurate, current, and audit-ready.

• Clear written and verbal communication skills for working with crews, instructors, operations leaders, and cross-functional partners.

• Follow-through on administrative discrepancies, with sound judgment to document actions and promptly escalate exceptions requiring operational or compliance decisions.

• Ability to work full-time, on-site in Richardson, Texas, with up to 10% domestic travel. Aviation, FAA-regulated operations, PRD/PRIA, Part 107/135, electronic records, or training-dashboard experience is helpful.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!