automotive service writer / consultant

Job Description

Job Description

Benefits:

• Employee discounts
• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development

About the Role:
Pattersons Precision Auto Repair is looking for a skilled and customer-focused Automotive Service Writer / Consultant to join our team in Nolensville, TN. This is your chance to be the vital link between our customers and our talented technicians, ensuring every vehicle gets the care it deserves. If you thrive in a fast-paced shop environment and love delivering exceptional service, we want to hear from you!

Responsibilities:

• Greet customers and conduct thorough vehicle write-ups to accurately document service needs and concerns
• Communicate repair recommendations, estimates, and timelines clearly to customers
• Coordinate workflow between customers and service technicians to ensure efficient shop operations
• Upsell and recommend additional services based on vehicle inspections and maintenance schedules
• Follow up with customers on repair status, approvals, and vehicle readiness
• Process repair orders, invoices, and payments accurately using shop management software
• Build lasting customer relationships to drive retention and referrals

Requirements:

• Previous experience as a service advisor, service writer, or automotive consultant required
• Strong knowledge of automotive repair processes, parts, and maintenance services
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a high-volume shop environment
• Experience with shop management software (e.g., Mitchell1, Shop-Ware, or similar)
• Valid driver's license with a clean driving record
• Professional, trustworthy, and team-oriented attitude

About Us:
Pattersons Precision Auto Repair is a trusted name in automotive service in the Nolensville, TN community, known for delivering honest, high-quality repairs that keep customers coming back. Our customers love us for our transparency, attention to detail, and commitment to getting the job done right the first time. Our team enjoys a supportive work environment where skill is valued, hard work is rewarded, and every day brings the satisfaction of doing great work.