Forward Deployed Engineer

Forward Deployed EngineerAt AKASA, our mission is to build the future of healthcare with AI. As the leading provider of generative AI solutions for the healthcare revenue cycle, we help health systems comprehensively capture and communicate the full patient clinical journey. By empowering health systems to streamline their operations, they can focus on what matters most - delivering quality patient care. We have raised over $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures.This is the most exciting time to join AKASA. Revenue bookings for our new AI-native product suite have grown over 20x since launching in 2024. In this time, we have broken our record for the largest deal in company history three times consecutively. This growth is driven by the massive improvement we are generating for our customers across clinical quality and documentation accuracy, both top priority areas for health system leaders.Our deployments have been recognized nationally as "one of the most comprehensive real-world uses of GenAI in healthcare finance to date". Our customer base represents more than $120B+ in net patient revenue and includes the most innovative health systems in the country, like Cleveland Clinic, Duke, Stanford, and Johns Hopkins.We're building on this momentum to redefine what's possible in healthcare. We're looking for exceptional people to help us accelerate that reality.About the RoleAs a Forward Deployed Engineer, you'll deliver client deployments that empower healthcare revenue cycle teams to work faster, more accurately, and with greater insight. You will work on the lifecycle and deployment of the ML models that power our products.You'll work closely with client engagement, product, and R&D teams to ensure smooth deployments, ongoing production stability and expansion of our deployment platform.What You'll DoExecute implementation tasks for new deployments — from requirements analysis to configuration, testing, rollout, and support of production health.Work with client engagement teams to guide customers through technical onboarding, integration setup, troubleshooting, and data acquisitionBuild and own evaluation frameworks to continuously measure and improve LLM performance across customer deploymentsContribute feedback and insights that shape product and platform improvementsWork closely with R&D engineering teams to build robust scalable client solutionsSkills & QualificationsBachelor's degree in Computer Science, Engineering, or similar3+ years of professional Python experienceExperience designing and running LLM evals (offline and online) to measure model quality and performance.Comfortable working with relational databases, APIs, and ETL pipelinesStrong communication and interpersonal skills with meticulous attention to detailNice to HavesFamiliarity with FastAPI, SQLAlchemy, Postgres.Proficiency in Docker, Kubernetes, AWS.CI/CD experience with GitHub Actions.Experience with healthcare data exchange (FHIR, HL7, EDI)Frontend experience (React)What We OfferFlexible paid time off (PTO)Expansive coverage for health, dental, and visionEmployer contribution to Health Savings Accounts (HSA)Generous parental leave policyFull employee coverage for life insuranceHome office stipendCell phone/internet reimbursementCompany-paid holidays401(K) planCompensationBased on market data and other factors, the salary range for this position is $150,000-$170,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.We're committed to doing the best work of our lives, together. Come see if we're the right team for you.AKASA is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. AKASA considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance.AKASA is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at View email address on click.appcast.io.