Desktop Support Specialist

Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals). Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades. Configure and deploy workstations for new hires, including imaging and data migration. Assist with network, server, and telecom equipment issues on-site. Hands and Eyes Support IMACD (Install, Move, Add, Change, and Disposal) Network Infrastructure Support Amended to add “– as a Hands and Eyes Support Model Maintain documentation on hardware, configuration, and key user processes in collaboration with other support teams Participate in check-ins with the remote service delivery team Perform user account administration (e.g., password resets, group changes) in Active Directory Support standard software platforms, including Windows, Office 365 (Outlook, Teams, OneDrive), and VPN access Escalate issues to remote teams as needed and track resolution progress Image, deploy, and troubleshoot desktops and laptops Maintain hardware inventory and prepare loaner/spare devices Install and configure printers, basic software, and peripheral equipment Coordinate warranty returns or hardware replacements as needed. Address escalated tickets from the help desk promptly. Document solutions in the ticketing system and maintain knowledge base articles. **Physical Requirements: Ability to lift up to 30 lbs (e.g., workstations, monitors). Mobility to move across facilities for troubleshooting. #J-18808-Ljbffr SISL Global