Service Manager - Residential Plumbing

PlumbLife Plumbing, LLC

Job Description
Job Description
Service Manager – Residential Plumbing
PlumbLife Plumbing | Greater Richmond, VA
Lead a high-performing team. Drive results. Deliver peace of mind.
PlumbLife Plumbing is a growing, family-owned residential service company serving the Greater Richmond area. We’re known for professionalism, same-day service, and delivering a top-tier customer experience.
We’re looking for a Service Manager who can lead from the front—someone who thrives in a fast-paced environment, knows residential service plumbing inside and out, and can develop technicians into top performers while driving revenue and operational excellence.
What You’ll Be Responsible For Team Leadership & Performance
Lead, coach, and develop a team of service technicians and dispatch staff
Set and track daily, weekly, and monthly performance goals (revenue, average ticket, conversion rates, etc.)
Hold technicians accountable to company standards, pricing, and customer experience
Conduct weekly team meetings , ride-alongs, and performance reviews
Build a culture of professionalism, urgency, and continuous improvement
Operations & Dispatch Oversight
Oversee the daily dispatch board to maximize efficiency, revenue, and technician success
Collaborate with dispatch to prioritize high-value and urgent calls
Ensure proper job routing, technician utilization, and schedule flow throughout the day
Monitor KPIs and adjust strategy in real-time
Technical Support & Troubleshooting
Provide advanced technical support to technicians in the field
Assist with diagnosing complex plumbing issues and recommending solutions
Ensure jobs are completed correctly, efficiently, and to company standards
Customer Experience & Issue Resolution
Handle escalated customer concerns and complaints with professionalism and urgency
Turn challenging situations into positive outcomes and long-term customers
Maintain PlumbLife’s reputation for high-quality service and communication
Recruiting, Hiring & Training
Recruit, interview, and hire top-tier plumbing talent
Onboard and train new technicians on systems, pricing, and expectations
Continuously develop team skillsets (technical and sales)
Accountability & Results
Own team performance metrics and overall department profitability
Track and report on KPIs including revenue, close rate, membership growth, and callback rates
Implement strategies to improve performance and efficiency
What We’re Looking For
5+ years experience in management residential service
Previous leadership or management experience (Service Manager, Field Supervisor, etc.)
Strong technical knowledge of residential plumbing systems
Proven ability to coach, lead, and hold a team accountable
Experience with flat-rate pricing and performance metrics
Excellent communication and problem-solving skills
Ability to stay calm and decisive in a fast-paced environment
Bonus Points If You Have
Experience with ServiceTitan or similar CRM
Strong background in sales-focused service environments
Track record of improving technician performance and revenue
Experience building or scaling a service team
What We Offer
Competitive salary + performance-based incentives
Leadership role with real impact on company growth
Monday–Friday schedule (no weekends)
Supportive, team-oriented environment
Opportunity to build and lead an elite service team
Additional Responsibilities
Oversee inventory and truck stock standards
Manage callback reduction strategies and quality control
Review estimates and ensure proper pricing/option presentation
Partner with marketing on promotions and demand flow
Implement and manage membership/maintenance programs
Safety compliance and field standards enforcement
Monitor and improve online reviews and customer satisfaction scores
Why PlumbLife?
At PlumbLife Plumbing, we believe in doing things the right way—for our customers and our team. If you’re ready to lead a company where plumbing meets peace of mind , we want to hear from you.
E04JI800s9as4095ljv

Vacancy posted a month ago

Similar jobs that could be interesting for youBased on the Service Manager - Residential Plumbing in Henrico, VA vacancy

Account Executive - Residential Hardscaping
$63k - $75k
...Job Description Account Executive - Residential Hardscaping – Drive High-Volume Residential... ...follow-ups and strong relationship management. Keep your pipeline consistently updated... ...), political affiliation, military service, or any other status protected by law or...
Suggested
Weekly pay
Full time
Work experience placement
Local area
Remote work
Relocation package
Oak Valley Custom Hardscapes
Richmond, VA
a month ago
Maintenance Supervisor - Millspring Commons
...Millspring Commons Job Category: Community Service Manager Requisition Number: MAINT006995... ...level maintenance service such as: plumbing, electrical, carpentry, appliance... ...please review the Know Your Rights notice from the Department of Labor. Pegasus Residential
Suggested
Full time
Night shift
Pegasus Residential
Richmond, VA
5 days ago
Addictions Recovery Services Coordinator
...Job Description Addictions Recovery Services Coordinator Location: 2807 N Parham... ...compliance monitoring, and operational management of all Substance Use Disorder (SUD) services... .../parole DSS Referral sources Residential providers External behavioral health...
Suggested
Full time
Traineeship
Trial period
Relocation package
Neighborhood Community Services
Henrico, VA
a month ago
Maintenance Supervisor
...Job Title: Service Director Department: Property Management Reports To: Community Director FLSA Status: Non-Exempt Position Summary: The... ...physical demands of the position complying with Gallery Residentials policies and performance expectations....
Suggested
For contractors
Work at office
Local area
Monday to Friday
Flexible hours
Weekend work
Afternoon shift
Gallery Residential
Henrico, VA
4 days ago
Maintenance Director
$65k - $68k
...community and maintain the grounds. He/she will install, service, and repair mechanical equipment (electrical, plumbing, HVAC, etc.). Supervise support staff and... ...work well with residents, visitors, staff, and the management teamPossess the ability to push, pull, lift and...
Suggested
Full time
Part time
For contractors
Harmony Senior Services
Mechanicsville, VA
1 day ago
Head of Service & Training
$20 - $25 per hour
...Overview: Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and oversee dining services in a healthcare setting with hands-on and computer...
Hourly pay
Local area
Healthcare Services Group
Glen Allen, VA
23 hours ago
Plumbing Service Manager
...looking for an employer who values diversity, high-quality service, and giving back to their community? If so, you've come to... ...are looking for YOU! We're looking for an Experienced Plumbing Service Manager The right candidate will have experience in the following...
Local area
Michael and Son Services
Richmond, VA
2 days ago
Club Manager
...Job Title: Club Manager Location: 4020 Meadowdale Blvd, Richmond, VA 23234, United States Job ID: P1-3734251-1... ...inside the Judgement Free Zone. Skills Required Customer Service: Demonstrates excellent interpersonal skills by interacting with...
Shift work
Flynn Group
Glen Allen, VA
23 hours ago
Program Manager Customer Success
Description: The Program Manager Customer Success position is expected to bring value at the strategic level to both Century and our... ...Century’s efforts to establish a superior reputation for customer service. ESSENTIAL FUNCTIONS AND DUTIES: CORPORATE SUPPLY CHAIN...
Contract work
Work at office
Immediate start
Remote work
Shift work
Century Distribution Systems
Glen Allen, VA
2 days ago
Service Manager
...Service Manager UDR is seeking a Service Manager to join the team at The Carriage Homes at Wyndham (265 units) located in Glen Allen,... ...diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and...
For contractors
Apprenticeship
Work at office
Local area
Immediate start
Flexible hours
Afternoon shift
UDR REIT
Glen Allen, VA
3 days ago
Service Leader
...to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer... ...Competitive compensation + Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range for...
Work at office
Local area
Shift work
Chipotle Mexican Grill
Glen Allen, VA
3 days ago
Service Leader
...experience by ensuring safe and quality food is prepared and served; Ensure the restaurant crew is well trained and provides good customer service; Maintain a clean, organized line with properly functioning line equipment; Monitor crew breaks, shift changes, shift meetings, and...
Shift work
Chipotle
Glen Allen, VA
1 day ago
Maintenance Supervisor
$20 - $21.5 per hour
...nothing short of perfect, your dedication to service excellence will shine through in... ...interested in front-line operations, corporate management, or hotel development, we have... ...window, door, or Repairing broken or leaking plumbing to avoid water damage and restore full use...
Hourly pay
Full time
Temporary work
Shift work
KOGER LLC
Richmond, VA
2 days ago
Retail Customer Experience Coordinator
$14.5 - $15 per hour
...Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by... ...as needed \n Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides...
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Night shift
TJX Companies
Henrico, VA
28 days ago
Field Service Manager
$121.2k - $166.6k
...digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical... ...and contribute to our growth, we're looking to add a/an Field Services Manager. Reporting to the Global Product Line Director -...
Temporary work
Work at office
Relocation
Visa sponsorship
Flexible hours
FLEX Inc
Henrico, VA
23 hours ago
Front End Service Team Supervisor
$19 - $32 per hour
...Available shifts: Location Walmart Supercenter #7032 5001 NINE MILE RD, HENRICO, VA, 23223, US Job Overview Front End Service associates are focused on compliance and customer service. They smile, greet and thank customers, process returns / refunds, and carry...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Walmart
Henrico, VA
23 hours ago
Field Service Manager
...Field Services Manager Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers...
Temporary work
Work at office
Visa sponsorship
Flexible hours
Flextronics
Henrico, VA
1 day ago
Environmental Services Manager
$83.46k - $104.33k
...Richmond International Airport Environmental Services Manager Full - Time Posting # 1427 Salary Range: $83,462.93 - $104,328.67 About Us: Established in 1975 by an act of the Virginia General Assembly, the Capital Region Airport Commission owns and...
Full time
Local area
Shift work
2025 Sept 11 Virtual Career Fair - Richmond International Ai...
Henrico, VA
1 day ago
Funeral Director
$25.6 - $26 per hour
...associates. Why work for Cremation Society of Virginia? Cremation Society of Virginia is the largest provider of affordable cremation services in the nation. Over the past 50 years, our experienced team has assisted families in carrying out final wishes more affordably,...
Full time
Temporary work
Work at office
Flexible hours
SCI Shared Resources LLC
Henrico, VA
23 hours ago
SUE Field Supervisor
$75k - $95k
...AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and... ..., scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive...
For subcontractor
Seasonal work
Work at office
Local area
Worldwide
Relocation package
Flexible hours
Night shift
AECOM
Glen Allen, VA
1 day ago
HVAC Area Service Manager
...Job Description Job Description Area Service Manager The Area Service Manager is responsible for the daily operation of the Service Team in delivering superior service and for performing tasks related to the administration, implementation, maintenance and management...
Temporary work
Work at office
Local area
Havtech LLC
Henrico, VA
15 days ago
Head of Facilities and Maintenance
...Experienced Facilities Manager WantedIf you're someone who loves to have fun at work and... ...certificationCertification in electrical (commercial and residential)Universal certification to be obtained... ...experience preferredExcellent customer service skillsStrong interpersonal skills and...
For contractors
Night shift
Weekend work
Campus Apartments
Richmond, VA
3 days ago
Head of Construction Management Operations
We are looking for an Operations Manager who will lead a dynamic and growing fabrication operation, overseeing 100... ...and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise...
For contractors
ColonialWebb Contractors Company
Richmond, VA
1 day ago
Senior Operations Manager
ColonialWebb is looking for a people-focused Senior Operations Manager to lead, develop, and support our service teams while driving strong operational and financial... ...As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and...
For contractors
Apprenticeship
Work at office
ColonialWebb Contractors Company
Richmond, VA
1 day ago
Retail Department Coordinator
$14.5 - $15 per hour
...a clean and organized store. Role models exceptional customer service. Creates a positive internal and external customer experience... ...programs Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides...
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Night shift
The TJX Companies , Inc.
Henrico, VA
1 day ago
IT Service Delivery Manager
...Job Description We are seeking a strategic, and relationship-focused IT Service Delivery Manager to lead strategic technology services and operations for a client in Richmond, VA. This role builds executive and vendor relationships, develops technology roadmaps,...
Full time
Contract work
Endurance IT Services
Henrico, VA
23 hours ago
SERVICE MANAGER (Richmond, VA)
...operations of the community and for leading the efforts of the service team. This includes ensuring that the physical aspects of the community... ...plan for the site. Coordinates with the property manager the maintenance schedule for contractors for the make-ready process...
Contract work
For contractors
Local area
Weekend work
Afternoon shift
The Breeden Company, Inc.
Henrico, VA
4 days ago
Facilities Manager
$95.9k - $131.9k
...digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical... ...housekeeping of all facilities. May oversee cafeteria and/or food service operations. Analyses and standardizes various facilities...
Temporary work
Work at office
Relocation
Visa sponsorship
Flexible hours
FLEX Inc
Henrico, VA
2 days ago
Account Executive (Req #1423)
$80k - $125k
...you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment... ...Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies...
Contract work
Local area
ePlus
Glen Allen, VA
3 days ago
Food Service Manager
$62k - $65k
...Food Service ManagerThe Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer... ...front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service...
Aramark
Richmond, VA
23 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Manager - Residential Plumbing. Be the first to apply!