Site Supervisor

We’re looking for dedicated healthcare professionals willing to stand in the gap to ensure access to quality health care to Metro Detroit’s underserved communities. At Covenant Community Care, our staff work together to bring excellent healthcare service to our patients; and as an employer, we aim to reward our employees by providing a work environment that allows for flexibility, balance, and growth. Employment Perks and Benefits Full‑time and Part‑time work opportunities On‑the‑job training for Medical and Dental Assistant and Receptionist positions Loan repayment programs for eligible providers with up to $60,000 in repayment Productivity incentive 9 paid holidays and generous paid time off No weekends and limited evenings Company paid life insurance And more! See our available positions below and apply today to join our team! Location Detroit, MI Job Id 285 # of Openings 1 Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non‑profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full‑time Site Supervisor. General Description The Site Supervisor is a key member of the operations team, responsible for directing, supervising, and coordinating administrative staff and activities at an assigned clinic location at Covenant Community Care. Under the direction of the Director of Health Center Operations, the Site Supervisor will work closely with the clinical team, including Medical, Dental and Behavioral Health providers and support staff, as well as Clinic and Revenue Cycle Managers to ensure that administrative, financial, facilities and quality goals are met. Specific Duties Supervise and coordinate the activities of Medical, Dental and Behavioral Health support staff, ensuring efficient, effective and integrated service delivery. Oversee daily operations of health center location, including patient flow, scheduling, and resource allocation. Work with Registration Managers to ensure that Medical and Dental Reception staff are properly registering and scheduling patients, including complete and accurate demographic and insurance information. Work with Registration Managers to ensure that Medical and Dental Reception staff are making appropriate efforts to collect time of service payments. Under direction from Director of Health Center Operations and Clinical Performance Manager, supervise administrative operations at the site; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence. In partnership with Clinical Performance Managers & Registration Managers, monitor and evaluate performance of Medical & Dental Assistants, Medical & Dental Receptionists and other direct reports, providing feedback, training, and development opportunities to promote professional growth. Address and resolve any issues or concerns related to patient care, staff performance, or operational processes. Address and resolve patient complaints and concerns. Work closely with clinical and leadership, nurse and behavioral health manager(s), medical director, medical providers and other clinical staff in a collaborative approach to excel in service, process, staff coverage, and clinical care outcomes. Conduct site staff meetings and participate in provider, practice improvement and other meetings as needed. Participate in monthly operations meetings and other meetings as assigned. Assist with addressing any specific complaints from insurance companies. Coordinate site visits with insurance companies and other organizations with assistance to clinical & operations leadership implementing the recommendations of the visits. In partnership with Clinical & Billing leadership, facilitate training and additional re‑training as needed to ensure new and existing staff are executing tasks properly and providing exceptional customer service and quality patient care. Meet regularly with clinical and administrative leadership to discuss how to improve or maintain good patient flow, patient satisfaction, adequate clinic staffing and any concerns or suggestions for improvements. Ensure all appropriate documentation/paperwork is properly submitted to the Human Resources Department or administrative team. Make necessary plans for phones, signs, door closures and necessary notifications for closures and meetings. Hire and directly supervise staff in accordance with personnel policies and procedures including orientation, training, disciplining staff, timekeeping, and recommending terminations if needed. Work with external (other organizations) and internal (other Covenant sites]) stakeholders effectively. Plan, participate and lead Emergency Preparedness and Response for the site. Be responsible for ordering non‑medical supplies for all departments. Receipt and distribution of outside communication from agencies and organizations. Point person for building access, security concerns, emergency response, and communication liaison with the landlord. Other duties as assigned. Willingness to uphold the Mission of Covenant Community Care—To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable, and quality health care to those who need it most. Qualifications Minimum: Bachelor’s Degree or equivalent work experience required 3 years related experience with at least 2 years in a medical/dental office, management/supervisory capacity. Excellent verbal and written communication skills. The ability to interact positively with peers, executives, patient families and other vendors. Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e., Microsoft Office Suite, patient record systems, EMR systems, etc.). Preferred: Bachelor’s degree in business, Health Administration or related field Excellent math skills to oversee the sliding fee application process Federally Qualified Health Care (FQHC) experience Knowledge, Skills, Abilities Communicate with others in a clear, understandable, and professional manner on the phone and in person, and the demonstrated use of good written and verbal communication skills. Ability to positively interact and communicate with peers, executives, patient families and other vendors. Excellent written and verbal communication skills. Excellent math skills to oversee the sliding fee application process. The ability to build and lead high‑performing teams; must be able to provide clear and accurate direction and guidance. Exhibit sound judgment in decision‑making. Ability to learn and apply new information, knowledge, and experiences in a timely manner. Ability to be flexible and adaptable to change. Ability to work on multiple tasks and projects and ability to prioritize. Effective organizational skills and attention to detail; effective follow‑through, and commitment to excellence. Tools Used in This Position Computerized phone system, computers, fax machines, scanners and other equipment. Physical Demands While performing the duties of this Job, the employee is often required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to walk; reach with hands and arms; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision. Employee must be able to work in a stressful environment. This would require the ability to lift files, open filing cabinets and bend. Employee Risk Levels OSHA Category I – Involves exposure to blood, body fluids, or tissues. Job Type Full‑time 40 hours/week Benefits Vacation, Sick, and Personal time (VSP) Paid holidays 401K Life insurance, long term and short‑term disability Candidates must successfully complete a criminal background check and TB test as part of the hiring process. #J-18808-Ljbffr Covenant Community Care