Front of House Staff

Job Description

Job Description

New Village Arts is looking for friendly, dependable, and audience-focused Front of House Staff to join our team. This role is cross-trained in Box Office and Bartending and is ideal for someone who enjoys customer service, live events, and working in a fast-paced, people-centered environment.As a member of our front-of-house team, you will help welcome patrons, support ticketing and will call, serve beverages, assist with lobby flow, and contribute to a positive and memorable experience for our audiences.What you'll do:Provide excellent customer service to patrons in person and by phoneSell and distribute tickets, assist with will call, and answer basic patron questionsOperate ticketing and point-of-sale systems accuratelyServe beer, wine, and other approved beverages in accordance with policyCheck IDs and support responsible alcohol serviceHandle cash and card transactions accuratelyRestock bar and front-of-house suppliesKeep lobby, bar, and audience-facing areas clean and organizedAssist with pre-show, intermission, and post-show operationsCommunicate patron concerns or issues to the supervisor on dutyWe're looking for someone who:Has strong people skills and a customer service mindsetIs comfortable multitasking in a busy live event environmentCan learn systems and procedures quicklyIs responsible, punctual, and team-orientedIs available to work evenings, weekends, and some holidaysHas prior experience in theatre, hospitality, concessions, bartending, box office, or guest service preferredCan meet any required alcohol or food service compliance requirements for the roleThis is a great opportunity for someone who enjoys live theatre, connecting with the public, and being part of a team that helps bring each performance to life.