Restaurant Team Member

Earn $17.13 to $19 plus tips! - Based on skills and qualifications! Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees. Job Title: Associate Department/Function: Operations Location: Field, Assigned to Specific Shop Reports to (Title): General or Assistant Manager Details: Part-Time, Nonexempt General Description A Potbelly Associate’s job is to make our customers very happy. As the primary point of customer contact, the Associate provides fast, friendly, and efficient service, delivering a quality and consistent product in a clean and inviting environment. Key Responsibilities (Essential) Demonstrate and reinforce Potbelly’s behaviors and values – Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans” through all interactions. Ability to discuss Potbelly history with others. Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards. Comply with health and safety standards for food, cleanliness, and shop safety. Maintain personal hygiene standards, including wearing clean Potbelly uniform. Comply with established food safety requirements and practices. Comply with shop security and safety standards. Be speedy and accurate in fulfilling orders. Handle raw and finished waste according to established procedures. Engage in friendly conversation with customers in line. Act with a sense of urgency toward all customers in the shop. Other Key Functions Restock food line, chips, and cooler. Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader. Deliver catering orders as detailed in the Catering Driver and Delivery Agreement. Prepare meats and cheeses for different sandwiches. If 18 or older, use the automatic slicer to prep food items. Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash. Operate cash register: handle, balance, and follow all cash handling procedures. Effectively handle customer complaints/issues. Take delivery/catering/pickup orders over the phone. Other duties as assigned. Physical Functions Ability to stand/walk a minimum of 3 hours or as needed. Must be able to exert well‑paced and frequent mobility for periods of up to 3 hours or as needed. Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally. Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Able to work in both warm and cool environments, indoors (95%) and outdoors (5%). Must tolerate higher levels of noise from music, customer and employee traffic. Must tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. Experience, Education and Behaviors Must represent Potbelly Advantage and Our Values. Must be at least 16 years of age. For Illinois employees, all employees must become food safety certified within 30 days of employment; failure will result in termination. Must be friendly and customer service‑oriented. Strong verbal communication skills. Must possess neat and clean hygiene. Ability to handle a knife confidently. Must work in a fast‑paced environment and have a sense of urgency. Ability to work as a team‑player. Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform job responsibilities. Must demonstrate leadership behaviors and values that align with Potbelly. You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees. #J-18808-Ljbffr Potbelly Sandwich Works