End User Support Specialist

Job Title: End User Support Technician

Location (city, state): Bath, NY

Assignment Type: 6 month Contract to Hire

Pay: $30-35/hour (approximately $65,000–$75,000 annually)

Work Schedule: Full-time, onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

We are seeking an experienced End User Support Technician to provide onsite technical assistance and maintain IT systems within a manufacturing environment. This individual will support employees with hardware, software, mobile devices, network connectivity, and facility technology while helping minimize disruptions to daily operations.

Key Responsibilities:

• Provide onsite and remote technical assistance to employees, resolving escalated hardware, software, and connectivity issues.
• Configure, install, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and conference room equipment.
• Support Microsoft 365, Windows operating systems, and other commonly used business applications.
• Investigate network issues involving switches, routers, wireless access points, and related infrastructure.

Qualifications:

• 3–5 years of experience in desktop support, end-user support, or a similar IT position in Microsoft 365 and Windows environments.
• Experience troubleshooting computers, laptops, printers, mobile devices, and Microsoft applications.
• Basic understanding of networking concepts, including switches, routers, wireless connectivity, and cabling.
• Ability to prioritize support requests based on urgency and business impact.
• Comfortable working onsite in a manufacturing environment and following safety requirements.

Additional Details:

• This is a fully onsite position; remote work is not available.
• Travel to other facilities may be required, up to approximately 30%.
• Occasional emergency or after-hours support may be needed to support continuous manufacturing operations.
• Must be comfortable moving throughout a manufacturing facility, accessing equipment in various locations, and lifting up to 50 pounds occasionally.