Technical Support Specialist

Overview Provide technical service and support to enable the University of Nebraska to change lives and save lives. Join a fast-paced, mission-driven environment that values teamwork, integrity, and passion for the mission. This role may be based in Lincoln or Omaha with travel to other locations as needed. Ways you will make an impact Serve as the first line of support for end users via phone, email, chat, or a ticketing system. Quickly learn new software applications, providing support and training to staff as needed. Multitask effectively while prioritizing multiple incoming requests. Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience. Understand basic cybersecurity and infrastructure best practices. Learn and assist with level 1 and 2 support-related issues. Build and maintain strong working relationships with external vendors, university users, and support teams. Who we want Detail-oriented individuals who value precision and processes. Genuine and approachable individuals who can make authentic connections and provide exceptional service while working with a wide variety of people. Motivated learners who are inquisitive and desire to continually grow in their career. Collaborative team players who can function independently, as well as part of a team. Problem-solving individuals who can effectively prioritize and execute multiple tasks in a fast-paced environment with proven problem-solving skills. Reliable, organized, and adaptable individuals who can manage multiple responsibilities and effectively prioritize competing priorities. What you need Minimum Education: Associatend degree or equivalent. Preferred Experience: Bachelor’s degree. Minimum Experience: 1 year of experience in a customer service role within a professional environment. Preferred Experience: 1-3 years’ experience in computer/technical support. Strong oral and written communications. Highly adaptable and able to adjust to changing priorities. Ability to create technical documentation. Analytical and problem-solving skills. Ability to build relationships and work with technical and business stakeholders. Ability to think strategically and collaborate with others. Candidates will be evaluated on core values of passion for mission, integrity, and teamwork. What we offer Mission-driven work that changes lives and saves lives. A strength-based, engagement-focused, and performance-oriented culture. Ongoing learning and development opportunities for your career growth. An award-winning wellness program. 12 weeks of paid medical leave, including maternity and paternity leave. 12 paid holidays and generous vacation time. A generous retirement match and multiple incentive compensation programs. University of Nebraska tuition reimbursement for you and your dependents. Who we are Recognition by the Chronicle of Philanthropy as one of America’s Favorite Charities. Founded in 1936, the University of Nebraska Foundation supports campuses across the university system. Ranks in the top 25 nationally for funds raised and endowed assets under management. Reputation for efficiency and effectiveness; raises more than $7 for every $1 spent. Winner of Gallup’s Don Clifton Strengths-Based Culture Award and the Governor’s Harvester Wellness Award. The University of Nebraska Foundation is an equal opportunity employer committed to a work environment free from discrimination and harassment where all employees feel respected and valued. We will consider all qualified applicants in accordance with applicable law. #J-18808-Ljbffr