Operations Agent - Air Export

A leading global logistics provider is hiring an Operations Coordinator – Air Export to join its Wood Dale, IL team. This organization delivers end-to-end supply chain solutions across industries including aerospace, healthcare, automotive, and more. They are seeking detail-oriented professionals to support daily operational workflows, data accuracy, and shipment coordination in a fast-paced environment.

What’s the job?

• Enter and process Air Export shipment information accurately within company systems
• Generate required export documentation and ensure appropriate rates, charges, and export filing requirements are applied
• Coordinate shipment pickups from customers and vendors to the Wood Dale facility
• Track and trace shipments with carriers from origin through final destination
• Prepare, assemble, and distribute required Air Export documentation
• Support freight inspections and ensure shipments meet applicable IATA flight standards
• Create customer invoices and help troubleshoot billing discrepancies or issues
• Accurately update shipment milestones to ensure proper processing by operations and warehouse teams and adherence to KPI requirements
• Follow account-specific SOPs to maintain consistent and accurate service
• Communicate shipment updates, issues, and exceptions internally and with customers
• Manage a high volume of email communication and account activity while meeting required deadlines
• Escalate account, shipment, or documentation issues appropriately

What’s needed?

• 3+ years of Air Export/Freight Forwarding experience required
• Experience with Air Export operations, including shipment processing, documentation, tracking, and carrier coordination
• Strong customer service, data entry, and high-volume email management skills
• Ability to manage multiple shipments and deadlines in a fast-paced environment
• Knowledge of Air Export documentation, shipment tracking, and customer invoicing/billing
• Familiarity with Dangerous Goods (DG), TSA, and IATA regulations
• Strong attention to detail
• Intermediate Microsoft Office proficiency

Key Details

• Compensation: $22–$25/hour, depending on experience
• Location: Wood Dale, IL
• Work Model: Onsite
• Schedule: Full-time, with shifts scheduled within an 8:00 AM–5:00 PM window and some flexibility based on business needs
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract

If you’re looking to build your career within a global logistics organization and thrive in a detail-driven, team-oriented environment, we encourage you to apply!

Lauren Brennan
Team Lead

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