Senior Software Engineer, AI Product Insights

About the company the company is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, the company helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at the company.com. About the Team The Proactive Insights team is a newly formed team at the center of the company's AI-first analytics vision. With a greenfield charter, we're building the intelligent layer that transforms the company from a tool you query into a partner that works for you. We answer the question every data-driven team asks: "What changed, why, and what should I do about it?" We proactively keep users informed about what matters in their data, delivering the right insights and recommendations at the right time, to the right places, both inside and outside of the company. Some examples of what we are building: AI-powered root cause analysis : intelligent agents that diagnose why metrics changed, identify contributing factors, and recommend what to do next AI automations for KPI monitoring : always-on agents that track your key metrics and deliver insights to Slack, email, or directly in the company Intelligent alerts and anomaly detection : monitoring powered by models like TimesFM that surfaces meaningful shifts in your data About the Role As a Software Engineer on Proactive Insights, you'll build the features that transform how teams stay on top of their data. You'll work across the full stack, from React frontend experiences to Python backend services to integrating with our query engine, to ship workflows that surface insights users didn't know to ask for. You'll collaborate closely with Product and Design to shape what proactive analytics looks like, and with our AI Engine team to leverage shared infrastructure for orchestration, evaluation, and observability. This is a high-impact role on a small, fast-moving team where your work will define a new product category for the company. Responsibilities Build AI-powered features end-to-end, from agent logic and query orchestration to frontend visualization and delivery Design and implement user experiences for surfacing automated insights: dashboards, notifications, digests, and interactive analysis flows Collaborate with Product and Design to define what proactive analytics looks like and how users interact with AI-generated insights Partner with the AI Engine team to integrate shared tooling for agent orchestration, evaluation, and observability Instrument tracking and build dashboards to measure feature adoption and the quality of AI-generated insights Participate in team on-call rotation to improve our systems and keep them healthy We're Looking For Someone Who Has Bachelor's degree in Computer Science, Mathematics, a related field, or equivalent practical experience 5+ years of professional software engineering experience Strong full-stack fundamentals: you're comfortable working across frontend, backend, and data layers Excellent debugging and technical investigation skills Strong technical communication, ideally with experience collaborating in an asynchronous remote environment Ability to move fast and iterate in ambiguous, greenfield problem spaces: you take ownership and focus on delivering value to users A data-driven mindset and genuine curiosity about how people use analytics tools A desire to be on the forefront of leveraging AI to drive product improvement at thousands of companies Bonus Points For Experience building with LLMs, AI agents, or tool-use frameworks React / TypeScript experience Django / Python experience Familiarity with analytics or observability platforms Interest in information retrieval, anomaly detection, or statistical analysis the company Compensation Range $226,000 - $306,000 USD **Benefits and Perks** Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break please note that benefits and perks for contract positions will vary Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose the company? We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. the company’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at the company means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. the company is an equal opportunity employer supporting workforce diversity. At the company, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building. #J-18808-Ljbffr United States Digital Space LLC