Housekeeping Manager

We Inspire People to Be More Alive

About Paws Up Montana

Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary.

Position

The Housekeeping Manager provides leadership and direction to the housekeeping team, fostering a culture of accountability and exceptional guest service. This role ensures that the highest standards of cleanliness, presentation, and attention to detail are consistently maintained. The Housekeeping Manager plays a key role in maintaining all public spaces and accommodations, including the Village, Green O, and Glamping. Through strong leadership, effective communication, and a commitment to operational excellence, the Housekeeping Manager helps create an environment where both guests and team members thrive.

Primary Functions and Responsibilities

• Consistently uphold the core values and standards of Paws Up Montana, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.
• Inspect guest accommodations and provide ongoing training to ensure compliance with resort standards.
• Monitor public areas throughout the day and evening to maintain the resort's cleanliness and presentation.
• Lead daily pre-shift meetings to communicate priorities, operational updates, and departmental goals to the housekeeping team.
• Maintain consistent communication with other departments to ensure accommodations are guest-ready and service expectations are met.
• Perform housekeeper duties as needed, particularly during periods of low occupancy or reduced staffing needs.
• Maintain a flexible work schedule, including evenings, weekends, holidays, and other hours as required by the seasonal nature of the hospitality industry.
• Provide exceptional guest service by responding promptly and professionally to guest requests while delivering personalized hospitality.
• Complete all assigned daily housekeeping checklists accurately and on time.
• Support all housekeeping operations and perform additional duties as assigned by management.

Supportive Functions and Responsibility

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

Looking for Team Members With

• Proven leadership experience in a luxury hospitality or related service environment.
• Strong knowledge of luxury hospitality standards and a commitment to service excellence.
• Ability to demonstrate urgency, adaptability, and composure in a fast-paced environment.
• Previous housekeeping experience is required.
• A valid driver's license and a minimum of two years of driving experience are required.
• Ability to walk, stand, bend, crouch, and climb stairs frequently throughout the shift.
• Ability to frequently lift, push, pull, and carry items weighing up to 45 pounds.

What We Offer

• Medical, Dental, Vision Insurance
• 401K with Employer Match
• Short Term Housing
• Paid Time Off - 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

If you are passionate about Hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.