Senior Station Manager

AMZL Sr. Station LeaderAMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.Key job responsibilities include:Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operationsDrives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business planProblem-solves for closing gaps between performance and goalsSets and clarifies requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departmentsManages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basisManages day-to-day relationships with multiple Delivery Service Providers (DSPs)Presents operational metrics regularly to the senior leadership teamHires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementLeverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional areaCultivates strong culture and engagement throughout all levels of the delivery station teamTakes proactive steps to ensure that best practices are shared across all departments, shifts and among the networkWorks with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiativesBasic qualifications include:Bachelor's degree or equivalent7+ years' direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environmentDemonstrated track record of delivering performance and financial based results in high pressure environmentsExperience with performance metrics and process improvement and lean techniquesExperience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminationsStrong analytical capability; track record of digging into data and finding solutions for a variety of operational problemsExcellent communication skills (including local language and English, written and verbal)Experience managing third party resources on a regional/national scaleExperience managing contingent workforce in a business with peak seasonsCandidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidaysPreferred qualifications include:Degree in Engineering, Operations or related field and MBA preferredExperience in a startup environmentAbility to handle changing priorities and use good judgment in stressful situationsInterest in long-term career developmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.