Senior Director of Fulfillment

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Director of Fulfillment Full Time Senior Management Dayton, MN, US Salary Range: $135,000.00 To $180,000.00 Annually Position Summary The Sr. Director of Fulfillment is responsible for all aspects of warehouse and fulfillment operations including receiving, inventory management, replenishment, order fulfillment, shipping, labor management, customer performance, and operational continuous improvement. This role owns operational execution while partnering closely with Sales, Customer Success, Product & Innovation, Transportation, and Finance to ensure King consistently delivers exceptional service and profitability. The Sr. Director of Fulfillment reports directly to executive leadership and is accountable for operational performance, client satisfaction, employee development, and achievement of financial objectives. Key Responsibilities Operational Leadership Lead all fulfillment operations across receiving, storage, replenishment, picking, packing, and shipping. Meet operational standards and drive execution against service commitments. Ensure labor resources are aligned with customer demand and volume fluctuations. Drive operational consistency across all shifts and business units. Develop scalable processes that support future growth. Customer Success & Service Delivery Own fulfillment performance for all client accounts. Partner with Customer Success and Sales to ensure client expectations are achieved. Participate in client business reviews and operational reviews. Develop corrective action plans for service failures. Identify opportunities to improve client efficiency and value. Labor & Productivity Establish productivity standards and labor management processes. Drive improvements in: Lines per hour Units per hour Dock productivity Replenishment productivity Labor cost per order Utilize operational data to identify opportunities for improvement. Build accountability throughout the leadership team. Inventory & Quality Maintain inventory accuracy standards. Ensure cycle count and audit programs are executed. Reduce inventory discrepancies and fulfillment errors. Drive root cause analysis and corrective actions. Maintain operational compliance and process adherence. Technology & Continuous Improvement Partner with Product & Innovation to maximize utilization of Deposco WMS and supporting technologies. Lead implementation of automation and process improvements. Utilize operational dashboards and KPIs to drive decision-making. Promote a culture of continuous improvement and operational excellence. Team Development Build and develop warehouse leadership teams. Create clear accountability and performance expectations. Coach supervisors and managers to become future leaders. Drive employee engagement, retention, and succession planning. Foster a culture focused on safety, accountability, and customer service. Success Metrics Customer Metrics Order accuracy Operational Metrics Inventory accuracy Dock-to-stock performance Order cycle time Capacity utilization Productivity Metrics Service Productivity Quality Scalability Client health Team health Labor spend Operating expense management Productivity improvement initiatives Leadership Metrics Employee retention Internal promotions Safety performance Qualifications Required Bachelor's Degree 8+ years of progressive leadership experience in warehouse, fulfillment, distribution, or 3PL operations. 5+ years leading managers and supervisors. Demonstrated success managing multi-client fulfillment environments. Strong understanding of warehouse operations and inventory management. Experience utilizing WMS platforms and operational reporting tools. Proven ability to drive productivity and process improvement initiatives. Strong analytical and problem-solving skills. Preferred 3PL fulfillment leadership experience. Lean, Six Sigma, or Continuous Improvement certification. Experience leading operational transformation initiatives. #J-18808-Ljbffr King Solutions Inc.