Bilingual Quality Supervisor

Job Description

Job Description

Position Overview

The Quality Supervisor is responsible for leading and supervising the Quality team to ensure product safety,

regulatory compliance, operational quality, and adherence to company and customer requirements. This

position oversees quality systems, SQF program compliance, GMP enforcement, internal auditing activities,

quality reporting, training programs, and continuous improvement initiatives throughout the facility.

The Quality Supervisor supports the development and maintenance of quality procedures, work instructions,

and quality management systems while collaborating closely with Production, Operations, Maintenance, and

Safety teams to resolve quality concerns and improve operational performance. This role also assists with

onboarding, employee training and development, equipment verification and calibration activities, attendance

tracking, and maintaining accurate quality documentation and reporting systems.

The Quality Supervisor also serves as the backup to the Quality Manager on quality, food safety, customer,

regulatory, and certification-related matters, including SQF, ISO, internal audits, customer requirements, and

compliance-related activities.

Responsibilities

SQF, Food Safety & Regulatory Compliance

●

Maintain strong working knowledge of the SQF Code and ensure departmental compliance with

SQF, GMP , HACCP , customer, and company requirements.

●

Support SQF audits, regulatory inspections, customer audits, and implementation of corrective

actions.

●

Serve as the backup to the Quality Manager on quality, food safety, regulatory, customer, and

certification-related matters, including SQF, ISO, GMP , HACCP , internal audits, and compliance

activities.

Assist with maintaining readiness for SQF, customer, regulatory, and third-party audits and

inspections.

Lead monthly GMP inspections and follow-up activities to ensure facility-wide compliance.

Plan, schedule, and conduct routine internal quality and process audits; document findings and

track completion of corrective and preventive actions.

Assist in the development, implementation, review, and maintenance of quality procedures, SOPs,

work instructions, and quality systems.

Training, Onboarding & Team Development

Present quality and food safety content during new hire orientation and onboarding sessions.

Assist with onboarding activities, employee training coordination, and maintaining onboarding

documentation.

Develop, coordinate, and deliver refresher training programs for Quality Technicians and other

personnel as needed.

Maintain and monitor the quality training matrix to ensure required training completion and

compliance.

Coach, mentor, and develop Quality personnel while fostering a culture of accountability,

continuous improvement, and problem-solving.

Conduct performance reviews, provide coaching and feedback, and document employee

performance discussions and actions.

Assist with tracking departmental attendance and coordinating staffing coverage as needed.

Quality Operations & Reporting

Prepare, review, and maintain daily quality reports, including daily Hold reports and production

shift quality summaries.

Prepare consolidated weekly and monthly quality reports for management review.

Maintain accurate quality records, documentation, logs, and reports in accordance with company

and regulatory requirements.

Assist with investigations, root cause analysis activities, and implementation of corrective and

preventive actions.

Assist with equipment verification and calibration activities to ensure measurement accuracy and

compliance.

Staffing, Leadership & Cross-Functional Support

Coordinate departmental staffing coverage for PTO, absences, and scheduling needs.

Arrange temporary coverage and cross-training activities to maintain continuous quality oversight.

Collaborate with Production, Operations, Maintenance, Warehouse, and Safety teams to resolve

quality concerns and implement process improvements.

Assist the Quality Manager with departmental projects, initiatives, audits, and other assigned.