Performance Operations Manager

Fanatics is a leading global digital sports platform that delivers licensed fan gear, collectibles, and betting experiences to over 100 million fans worldwide. The Performance Operations Manager is responsible for the operational execution, systems administration, and continuous delivery of our performance management programs. This hands‑on, execution‑focused role leverages AI and automation to drive efficiency, scalability, and ongoing improvement in how performance programs are delivered. Key Responsibilities Program Execution & Operations Execute performance programs (performance cycles, talent reviews, promotions, continuous feedback) with a focus on automation and scalability. Use AI tools to manage timelines, track progress, and proactively flag risks or delays. Coordinate communications using AI‑assisted messaging to drive engagement and completion. Ensure high completion and compliance through data‑driven nudges and insights. Lattice SME & System Ownership Serve as the subject‑matter expert for the performance platform. Configure and optimize systems emphasizing automation, integrations, and AI‑enabled workflows. Partner with HRIS and vendors to implement smarter, more efficient system solutions. Ensure data accuracy and integrity, using AI to identify anomalies or inconsistencies. Translate program design into scalable, system‑driven experiences. Enablement & Training Develop clear, engaging materials using AI to accelerate content creation and improve clarity. Design and deliver training incorporating AI‑enabled workflows and best practices. Personalize and scale learning experiences through AI. Reporting & Analytics Produce dashboards and reporting (completion rates, rating distributions, calibration summaries). Use AI to analyze trends, surface insights, and highlight risks proactively. Enable leaders and HRBPs with faster, deeper insights to support decision‑making. Advance from reporting to predictive insights and recommendations. Continuous Improvement Monitor program effectiveness using data and AI‑driven insights. Identify opportunities to automate, simplify, and improve processes. Gather and synthesize feedback using AI to scale insights and accelerate iteration. Collaboration Partner with People Business Partners, HR Operations, and L&D to embed AI‑enabled ways of working. Support leaders and employees with clear, efficient, and tech‑enabled guidance. Ensure seamless integration between performance, talent, and pay processes. Requirements 3+ years of experience in HR programs, People Operations, or Performance Management. Hands‑on experience administering Lattice (or similar platforms). Experience leveraging AI tools to improve workflows, reporting, or content creation. Strong program management and execution skills. Experience building training content and facilitating live sessions. Exceptional attention to detail and ability to manage multiple timelines. Strong communication and stakeholder management skills. A mindset of continuous improvement, automation, and operational excellence. Success Looks Like Performance programs run smoothly, efficiently, and with increasing automation. Manual effort is reduced through effective use of AI and systems optimization. Leaders and employees feel confident navigating performance processes and tools. Reporting evolves from descriptive to insight‑driven and predictive. High‑quality materials and training are delivered faster and at scale through AI. The performance function becomes a model for AI‑enabled operations across HR. Salary and Benefits Salary Range: $101,000 – $118,000 USD (New York City only). The range reflects base pay and may not include short‑term or long‑term incentive compensation. Ranges may change based on country and state of residence. For full benefits information, visit NYC Salary Range: $101,000 – $125,000 USD. #J-18808-Ljbffr Fanatics