Order Management Specialist

Order Management Specialist

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL. Please note, candidates must be located within 60 miles of either office location.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture. We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! As a D&H Co-Owner you receive numerous discounts on services. We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

The Order Management Specialist's duties include receiving customer purchase orders, entering orders, rebate navigation and processing direct fulfillment purchase orders, as needed, via various internal and external systems. Speed, accuracy, and attention to detail are a must for this position. The Order Management Specialist's purpose is to manage the end-to-end creation and submission of Sales Orders in a timely manner and share best practice processes in conjunction with other departments to align with customer requirements.

Responsibilities

• Receive Customer Purchase Orders by various methods.
• Enter Sales Orders into an Order Management System by collecting the customer supplied requests from the Purchase Order quickly and without mistakes.
• Update existing Sales Orders.
• Follow account-specific rules while entering Sales Orders.
• Interact with Sales Reps and Sales Managers.
• Place, track, reschedule, or cancel FD POs as needed.
• Understand vendor specific FD requirements (order minimums, freight costs, etc.)
• Collaborate with FD Billing Team to ensure Open FD POs are billed in a timely manner.
• Collaborate with Strategic Initiatives Team on ETAs for Open FD POs.
• Correspond with other departments and vendor partners as needed.
• Review and clean up Open FD POs.
• Provide customers with order confirmations/license confirmations.
• Respond to all customer inquiries such as stock ETAs, direct booking ETAs, and "after the sale" requests.
• Resolve customer issues:
• Maintain communication with Cisco on items including but not limited to confirmation of bookings and path of D&H escalation for greater issues.
• Project a professional company image through phone, email, and instant message interaction.
• Process product returns (RMAs) including partnering with our RDR (Reseller Direct Return) team to initiate partner credits.
• Perform additional work-related duties as assigned.

Requirements

• Basic knowledge of computer hardware.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams) and Web based applications.
• Must be able to prioritize and organize information.
• Familiarity with administrative duties.
• Knowledge of touch-typing system is strongly preferred, Typing speed and accuracy.
• Professional communication skills.
• Strong attention to detail.
• Strong analytical/data interpretation, problem solving, strategic influencing, and cross-functional leadership.
• A change agent who possesses a creative thought process to tackle old and emerging issues with a fresh, new approach.
• Strategic approach to solving business issues or uncovering opportunities.
• Excellent interpersonal and communication skills, proven ability to manage relationship effectively and credibly with technical and non-technical personnel at multiple organization levels.
• Team-orientation with proven track record of working in highly cross-functional and complex environments.
• Ability to drive innovation, initiate continuous improvement and be a recognized change champion.
• Ability to interact professionally with external and internal customers.
• Ability to make effective decisions and communicate effectively.
• Relevant professional qualifications a significant advantage.

Education

• High school diploma or equivalent is required.
• Associate's degree or higher is preferred.

Experience

• 1-2 years of relevant experience preferred.
• Experience using office equipment, like fax machine and scanner.
• Minimum Associate's degree in related field preferred or equivalent in experience required in purchasing of finished goods.
• Minimum 5 years of relevant and technical experience, in a professional office setting, or degree equivalent.
• Strong background in procurement, marketing, or sales.

EOE