Operations Business Analyst | (Ecommerce) | San Bruno,CA

Trust & Safety Analyst, Intellectual Property & Anti-Counterfeit

The Trust & Safety (T&S) Group within Client Global Ecommerce is responsible for defining, enforcing, and promoting policies, programs, and products to ensure safe transactions and maintain trust across our marketplace business. T&S responsibilities include mitigating risks around Intellectual Property.

The Analyst, Intellectual Property & Anti-Counterfeit (Trust & Safety) will report into the Senior Manager I, Intellectual Property & Anti-Counterfeit and will partner with the Legal, Marketplaces, Customer Support, Omni Merchandising Corporate Affairs, Technology and Trust & Safety Operations and Product teams.

Responsibilities

• Reporting on Intellectual Property and Anti-Counterfeit metrics on a regular basis
• Managing internal escalations related to Intellectual Property and Anti-Counterfeit
• Tracking and managing the support mailbox for Intellectual Property and Anti-Counterfeit escalations
• Building strong partnerships with Client internal stakeholders in the US and globally

Analytical Qualifications

• Perform data analysis and trends related to Intellectual Property and Anti-Counterfeit
• Conducting data analysis and audit of anti-counterfeit controls and programs (IP Gating, Rule Creation, Rule Audit, Seller Risk) derived from IP Claim investigation trends and observations.
• Building strong partnerships with Client internal stakeholders in the US and globally
• The ability to analyze large data sets to identify patterns and use insights to drive improvements and mitigate risks around Intellectual Property.