Customer Service Representative

Job Description

Job Description

Description:

Spring Valley USA (SV) is a family of business that covers several different sectors including fertilizers, logistical assets, lawn and garden retail business, as well as ice melt products. 

In our Greenville, TX office, we are seeking to add a Customer Service Representative to our team! This is an evolving role that will have the opportunity to grow as our business grows! The Customer Service Representative will support the day-to-day administrative and operational workflow of the plant. This role is responsible for accurate order entry, customer communication, label preparation, and production-related documentation to ensure smooth coordination between the office and plant floor. This position serves as a key support function in the order-to-production-to-shipment process and will be cross-trained in multiple operational areas to build depth and flexibility within the site.

Customer Service & Order Support
• Enter customer orders accurately and timely
• Communicate with customers regarding order status, clarifications, and follow-ups
• Serve as liaison between sales and plant operations for order questions
• Release orders for pickup
• Assist with truck scheduling and serve as backup to logistics when needed
• Complete customer-specific reporting and tracking (Lowes, Ollie’s, and similar accounts)
• Check in truck drivers upon arrival
• Enter and receive purchase orders (POs)

Production Administrative Support
• Create and print EPA-compliant product labels
• Maintain label files and revision control
• Prepare blend sheets and production paperwork
• Enter production data once batches are completed
• Cross-train on label setup to support early production needs

This role will be cross-trained in:
• Time card approvals
• Attendance tracking
• Basic production scheduling
• Logistics coordination
• Regulatory label requirements
• Office workflow processes

Benefits:

• Performance-based bonuses in addition to hourly wage.
• Health, dental, and vision insurance.
• Company provided Life Insurance, AD&D Insurance, STD/LTD insurance.
• Retirement savings plan with company match.
• Opportunities for development and training.
• Friendly and collaborative work environment.

This position operates in a manufacturing office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, printers, scanners, and fax machines. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to use hands to type, handle or feel objects, tools, or controls. The employee may occasionally be required to stand, walk, bend, stoop or reach with hands and arms. Must be able to lift and/or move up to 15 pounds. On occasion, the employee may be required to lift up to 50 lbs. The employee may on occasion also be required reach above their shoulders. May involve or require occasional visits to the plant floor to warehouse.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Interoceanic Corporation and Spring Valley (IOC/SV) is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Requirements:

Qualifications:

• High school diploma or equivalent; additional education a plus
• Previous experience in customer service and/or administrative work, preferably in a manufacturing environment
• Bilingual in English & Spanish is strongly preferred
• Able to work independently and remain organized in a fast-paced environment
• Willingness and ability to develop product and operational knowledge, and learn as we grow.
• Strong attention to detail and accuracy
• Exceptional organizational and time management skills
• Ability to manage multiple tasks simultaneously
• Adaptable and able to prioritize based on business or customer needs
• Clear written and verbal communication skills
• Proficiency in ERP/order systems and Microsoft Office, and office equipment (such as copiers, printers, scanners)
• Strong Excel skills: ability to read, edit, create, and analyze complex spreadsheets to track customer and company data