Program Analyst

Summary This position is located at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Miami VA Medical Center, in the Health Administration Service Line. The primary purpose is to serve as the Program Analyst under direct supervision of Chief of Ambulatory Care and be responsible for the extracting, analyzing and reporting data, related to performance metrics that impacts access to care to our Veterans. Responsibilities Duties include but are not limited to: Utilize computer software programs develops procedures for validation of data input. Analyze data, identify discrepancies, make corrections, and recommends a course of action to assure accuracy and timeliness of future data input. Conduct studies, design databases, monitor reports, analyze workload data and, using a wide range of methods and procedures to conduct program analysis for a variety of data sources. Develop, monitor, and perform data collection and analysis (i.e. encounter based clinical diagnostic and administrative data). Collect numerical data for reports, completes statistical analysis and interview various administrators and clinicians on current processes. Develop and implement an in-depth training program for the Facility to ensure staff are properly educated and accountable for encounters, scheduling, and data reports management and analysis. Ensure correct data to report, scheduling procedures for all scheduling applications, and clinic profiles, follow national directives and other facility policies. Serve as a point of contact on matters relating to the HAS VistA Core packages. Provide continuous education and training on encounters, errors, and reports to stakeholders to include clinical providers, Administrative Officers, and HAS staff. Work with Program Application Specialist in designating and preparing data management analyses, special studies, and reports. Assign menus, security keys, and mail groups to service employees as well as nonservice employees requesting special service/VistA options, making necessary changes as employees transfer to and from other services. Provide management information and analysis of software functions within the service and evaluating and testing new VistA equipment and software. Estimate and compute workload projections through established formula and guidelines. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD07675A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/31/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Utilizing computer software programs, develops procedures for validation of data input, e.g., Outpatient Error Listing, Patient Treatment File (PTF) discharge, clinic workload; Assists with cost effectiveness studies by collecting data and making computations; Performs program cost analyzes such as development of-life cycle or other cost analysis of projects, or performance of cost benefit or economic evaluations of programs; Assigns menus, security keys, and mail groups to service employees as well as non service employees requesting special service/VistA options, making necessary changes as employees transfer to and from other services; Keeps current on developments and informs service line users of changes in programs and new reporting requirements; Develops procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems and line or operating programs; Works with Program Application Specialist in designating and preparing data management analyses, special studies, and reports for use by top management for budget preparation and workload projections using multiple data sources; Estimates and computes workload projections throughout the Fiscal Year. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's degree or equivalent graduate degree or two (2) full years of graduate level education leading to such a degree OR LL.B. or J.D., if related Ph.D. or equivalent doctoral degree.(TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education beyond graduate-level education (beyond the first year).(TRANSCRIPTS REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at